Zendesk is looking for a driven Sales Operations Specialist to join our high-performing Go-to-Market (GTM) team! At Zendesk, you will have a major impact on the growth and direction of the North America Enterprise, Mid-Market, and Commercial business. You must have a growth mindset, love to collaborate with high caliber teammates, and be passionate about driving positive change.

As a key member of the GTM Operations team, your mission will be to work with Sales Operations leadership and internal teams to document and refine processes and programs for our successful and fast-growing sales team. Sound exciting? We'd love to talk!

Leverage project management, communication, and interpersonal skills to ensure the continued operational success of the North America Sales team.

Monitor completion of cross-functional projects in a timely and efficient manner, flagging risks and resource requirements as needed. 

Partner with the Global Sales Operations and Enablement to build and implement regionally sound processes and programs.

Support change management efforts by contributing to sales planning/enablement documentation and communication build outs. 

Assist Sales Operations leadership in annual GTM planning (territory carve, quota setting) by taking on administrative tasks, identifying ways to save time, and streamlining existing processes.

Requirements:

Bachelor’s Degree in Business, Operations Management, Communications, or Social Studies (Psychology, Political Science, History, etc) or equivalent working experience.

2+ years of strategy & operations experience in Operations, Finance, Sales, Marketing, or Analytics functions.

2+ years using technical business tools: Excel/Gsheets (basic functions such as vlookup, pivot tables, conditional formatting), project management tools/concepts (Asana, Jira, RACI, etc)

Organizational master with excellent time management and prioritization skills.

Passion for crafting end to end project plans and improving existing programs.

Effective, clear, and concise verbal and written communication skills.

A penchant for customer service, patience, and resourcefulness.

Prioritizes self-improvement and professional development.

Preferred Qualifications:

Certified in Project Management, Six Sigma, Agile, or similar business process management and improvement methodologies.

Experience with standard Sales Operations tools such as Salesforce.com, Clari, ZoomInfo, etc.

Familiar with standard Sales and Sales Operations processes and programs such as ROEs (Rules of Engagement), CRM data enrichment, SPIFFs, etc.

2+ years coding experience querying and scoping data using SQL (BigQuery preferred)

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

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Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.