Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Facilitate the operations of an Agile framework with a team while embracing the principles of the framework and the Agile mindset. Help teams reach their highest performance level in the execution of workstreams.

Responsibilities
 Planning, scheduling, and facilitating Agile events. Fostering an environment of self-organization, high visibility, ownership, and continuous improvement with the team

 Coaching the Agile team into an understanding of the values, artifacts, and objectives of the operating framework with a lean mindset
 Working with the product owner/service request manager and stakeholders to ensure value is always being generated by the team's work.
 Becoming a champion of removing blockers and impediments to the teams progress, while facilitating the reduction of decision latency with clear and constant communication and attention. Helping the team to capture and aggregate data useful to the team's development, as well as providing management information that will inform strategic decisions.

Skills Descriptors
Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Level Basic Understanding:
 Explains the key concepts, techniques and steps involved in the business analysis process.
 Lists examples of how the organization realized the benefits of business analysis and improved the way of doing business.
 Outlines the scope of the business analysis process.
 Understands the purpose of each business analysis technique and their specific needs.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Basic Understanding:
 Explains characteristics and steps in an effective decision-making process.
 Identifies issues and communicates with others when a decision needs to be made.
 Names decision makers in own environment and cites examples of past decisions.
 Describes types of decisions incumbent may and may not make in own job or function.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of
appropriate communication behaviors.

Level Basic Understanding:
 Describes non-verbal behaviors that influence the interpretation of the message.
 Cites examples of effective and ineffective communications.
 Explains the importance of effective business communication.
 Speaks/writes using correct language, mechanics, and gestures.

Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.

Level Basic Understanding:
 Describes high-level process flow of product change request from inception to completion.
 Cites examples of requests being processed.
 Lists common types of change requests.
 Demonstrates an understanding of the practices for managing product change requests.

Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced fee-based software products.
Level Basic Understanding:
 Names the organizational business units that have input into the engineering process.
 Identifies current and prior design and development successes and failures in the organization.
 Summarizes the overall process for developing a new product.
 Identifies major activities associated with delivering new release of or enhanced software product.

Software Problem Management: Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.

Level Basic Understanding:
 Explains where to locate basic help facilities and troubleshooting guides.
 Identifies goals, objectives, and responsibilities of problem management function and staff.
 Describes problem receipt, notification, isolation, and correction procedures.
 Cites common technical problems and describes existing resolution methods.

Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.

Level Basic Understanding:
 Describes promotion and marketing plans for customers, partners and press.
 Walks through and explains all product samples and literature.
 Identifies major competitive products and the functionality associated with these.
 Outlines primary business functions and uses addressed by the software product.

User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.

Level Basic Understanding:
 Explains features and objectives of alpha and beta tests.
 Identifies major activities and documents associated with user acceptance testing.
 Cites multiple examples and types of acceptance tests for user acceptance testing.
 Compiles a list of procedures and guidelines for test developers and end-users.

Posting Dates:

January 22, 2025 - January 29, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

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