ADP is hiring an  Assoc Svc Del Processing Spec

 Are you ready to join a company offering career advancement opportunities throughout your career journey?  Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?  Are you looking for an inclusive environment with a culture of collaboration and belonging? 

If so, this may be an opportunity for you. Read on and decide for yourself. 

 

Responsible for the timely and accurate processing of return checks. The Team is to adhere to the processing guidelines within procedures for return checks, Agency checks, and 90 Day notices. The Team is responsible for monitoring their HOLDs for any return checks for follow up and closure. 

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

Responsible for sorting of mail, uploading, indexing our return checks within our Check Control Data Base / WGRS. Must verify all fields being entered are accurate. When indexing they will be responsible for identifying types of return check to include reason types for each return check. Responsible to utilize tools as needed for mail preparation and processing to include Scanners, copiers, and envelope opener machine. Responsible for basic research in order to identify type of check to include our internal systems and tools as listed WGRS, GCPI, Rumba, and Smart hubs. Team will assist with printing and packaging return checks to the clients. Responsible that all checks are kept in our secure cabinets daily and responsible for locking cabinets and keeping all keys in the designated areas. Also must adhere to our GSO Guidelines and SOC1 Audit to reduce ADP financial liability. All tasks must meet standard SLA established by the business.  Responsible for maintaining Notification SR queue, E-files and OOA checks within a 24 hour SLA to meet all client deadlines.  Responsible for accurately processing checks timely and accurately categorized as WGPS and Money Moment clients. The team will need to process using the required systems to include FTS and Lumin. Responsible for research in WGRS, GSIS and Rumba in order to locate information on checks for further processing. Responsible to make less than 5% outbound calls to Agencies for further information for processing. Responsible for communicating with the Regions for WGPS and returning any back up documentation to the clients when corrections are needed by the client on their end. Clients will also reply via email the Team will manage emails and reply accordingly. Responsible for emailing Money Moment clients their copies of return checks. Responsible to protect all documents and follow security procedures to avoid any Security Incidents All task must meet standard SLA established by the business. Responsible For receiving mail and escalating when mail is not being received timely. Also will be responsible for signing off on overnight mail. Responsible for verifying prior to documents are uploaded and indexed that there are not any multiple images. Responsible for processing all refunds pertaining to the order and to follow up on all payments on HOLD and process within SLA Responsible for securing all return check documents by EOD daily. Responsible for processing return checks for GS Clients to include Agency, GS Others, GS Postals and Releases and to complete out Release orders in WGRS/ Check Control Data Base. Responsible for following all required procedures and submitting change requests to Operations for required updates. Responsible for maintaining GLs and generating Manual 70 reports and submit to Trust Accounting for netting. Responsible for utilizing tools WGRS, LUMIN, and USMM. All task must meet standard SLA established by the business. Responsible to respond to Service /Trust Accounting escalations on a timely manner Responsible for securing all return check documents by EOD daily. Responsible for maintaining Siebel Queues for return checks. Responsible for accurately processing ALL types of return checks and updates on lien record to include identifying all legal documentation and processing timely according to established business requirements. Responsible to process updates by keying fields for child support, writ/creditor garnishment, bankruptcy, tax levy, wage assignment, and student loan lien data in WGRS within WGRS within SLA. Ability to understand the verbiage on procedures and comprehend clients and pay system specifics and limitations for Understand the concept of state procedures, clients and pay system specifics and limitations for NEW and ESCALATED clients. Responsible to audit fields for all lien types to include child support, creditor garnishment, bankruptcy and tax levy lien data in WGRS in an accurate and timely manner. Understand the concept of state procedures, clients and pay system specifics. Maintain high quality work by ensuring external accuracy. Responsible to reject incorrect fields keyed by Wage Garnishment Specialist and provide reason for reject. Responsible to performing research using all tools such as SmartHub, GCPI, Lien Set up Tool and USMM to identify and report any missing information and/or inconsistencies. Responsible to protect all documents and follow security procedures to avoid any Security Incidents Responsible to key all records accurately to avoid a write off causing ADP a financial liability. All task must meet standard SLA established by the business. Responsible to run audit allocation for WGRS Return check allocation Responsible for working with Training in order to maintain and update procedures to process all records resubmitted to the Auditors queue within SLA Responsible for processing all refunds pertaining to the order and to follow up on all payments on HOLD and process within SLA  

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.  

 

Ready to #MakeYourMark?  Apply now! 

 

 

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

 

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. 
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Innovative- Problem solver- Analytical- Attention to detail- Open to learn new things and master 

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.