As an intern, you will be responsible for performing day-to-day operations within our team, assisting end users with their issues and requests submitted in ServiceNow related to SharePoint Online. This includes performing content migration to SharePoint Online and providing consultation according to Manulife SharePoint Governance. Additionally, you will be expected to create or update how-to documentation related to SharePoint Online and other M365 platforms as needed. Throughout the internship, you will develop skills in SharePoint, and potentially in Power Automate and PowerApps based on your pace of learning, while enhancing your troubleshooting and analytics abilities. This role also offers the opportunity to improve your communication and collaboration skills by working with end users globally. 

Position Responsibilities:  

Provide application administration and technical support for SharePoint Online (not limited to only SharePoint Online). 

Provide great customer service experience by assisting end users in troubleshooting, offering resolution or workaround in a timely manner, and escalating where appropriate. 

Resolve technical issues and complete service requests within the SLAs, and record transactions via ticketing system (e.g. ServiceNow). 

Develop and maintain the validity and accuracy of documentation for common technical issues and user guides. 

Required Qualifications: 

Currently enrolled in an undergraduate program in Business Administration, Management, or STEM (Science, Technology, Engineering, Mathematics). 

Excellent attention to detail. 

Excellent verbal and written communication in English; able to effectively articulate technical vision, possibilities, and outcomes. 

Timely responses to email, support requests, and tasks. 

Knowledge of using SharePoint, Excel (formula/Macro/VBA/Power Query), workflow/Power Automate, PowerApps. 

Comfortable working independently and collaboratively within a global team setting (team members and users that are located at different regions and countries, e.g. Canada, US, Philippines, etc). 

Experience in troubleshooting and fixing issues for end users. 

Interest/experience in creating or updating process documentations. 

Ability to multi-task, allocate time efficiently and compete priorities. 

To be flexible and adaptive in ever changing environment. 

Application Instructions: 

Submit your resume, cover letter, academic transcript, and work term evaluation (if any) in one PDF file. 

Note: Applications are reviewed on a rolling basis, and successful candidates will be contacted by the end of January or February. 

When you join our team: 

We’ll empower you to learn and grow the career you want. 

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

As part of our global team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Salary & Benefits

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.