Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Provide technical assistance & support for analysis related to the user requests & incidents across  the primary and supporting applications for the Backend Applications

Play a pivotal role in implementing Operational control, monitoring and modernization to the platforms via Automations and Enhancements

Need to lead the conversation, one who can connect the dots on Application fundamentals with recent processing phenomena and of course overlay the ability to back up any theories using data skills as needed.

As a DevOps SRE Engineer, should have knowledge of SRE and ITIL Processes

Design a support workflow, encourage adherence, and build rapport with the teams that would frequently use that workflow so that they trust the process enough to actually use it.

7-9 years of experienced professional

Have worked on Incidents and Change Release handling in Production Environment

Must be willing to do Over time as and when required, becomes highly knowledgeable and an SME on the interworking and data flow of the assigned platform

Must be ready and available during off-hours and for Oncall, whenever required

Contribute to Proactive Monitoring and Automation

Work towards advancing the DevOps discipline across the enterprise. One who can work with the team on manual support evaluation and provide recommendations on DevOps tooling and automation, wherever possible

Analytical and problem-solving skills to troubleshoot system problems

Coordinates Global Payments technical resources for incident and problem management, responding to issues impacting client service.

Practical experience of Incident management, Change Management and Release Process

Assists in the determination of root cause and resolution of incidents within appropriate timescales

Responsible for managing the service improvement function, creating and managing post incident reviews, reports, metrics and recommendations

Bachelor's Degree required in Computer Science or Engineering or equivalent certifications

Experience professional in Windows Platform

Experience with any scripting language (PowerShell, Bash, Perl, Python, Ruby)

Should be well versed and experienced in understanding SQL database schemas and writing complex SQL queries to aid in performing data analysis

Ability to bridge the gap between Application Teams, Support Team and end Users

Working experience and understanding of SRE & ITIL practices.

C# and any scripting language experience

Should have good knowledge of ActiveBatch or any job scheduler tool

Multiple OS management experience, Windows, Linux

Experience working with Monitoring tools

Person confident and vocal enough to streamline processes

Good to have hands-on experience in below tools:

Service Manager/ICD

Monitoring Tools like Datadog, Logic Monitor, Thousand Eyes

SQL Database

C# Language Experience

Cloud Platform, preferable GCP

Terraform, Ansible

Experience on any Scripting language - PowerShell, Bash, Perl, Python, Ruby

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.