•    Maintain and manage LP, SOP, UI and customer profile in system. 
•    Educate regional operations to ensure service performance, including vendor and carrier management, to meet and exceed customer’s expectations.
•    Address performance issues and customer enquiries with a timely and effective approach.  
•    Work with local operations & customer service teams, as well as respective functional teams to ensure service commitments are fulfilled.
•    Develop & review performance KPI through regular root cause analysis, provide prompt resolutions, identify & recommend long-term preventive solutions for customers.
•    Support key account managers to conduct feasibility studies, data management and analysis, implement new programs and initiatives for customer. Coordinate with internal teams to accomplish action plan as assigned.
 

•    Degree holder or equivalent qualification.
•    Minimum 3-5 years’ experience in international logistics or related industry.
•    Ability to utilize new information technologies to develop innovative solutions. 
•    Strong communication skills, written and verbal in English.
•    Strong process management, analytical and problem-solving skills.
•    Strong in PC skills: MS Excel, MS Access, MS PowerPoint & MS word.
•    Passion and proactiveness in driving and achieving service excellence.