Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Team but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role We are thrilled to announce an opportunity to join our team as: Associate - Support Analyst SoftwareOne Scope: Full-time | Office: Medellín | On site How a day to day would look like in this role: Provide a quality service that provides users with timely and effective solutions to their requests. Lead and resolve incidents and requests from the different areas of the operation. Timely advance sophisticated situations, according to defined channels. What we need to see from you Profile: Technician/Technologist/Professional in Systems Engineering, Electronic Engineering, Software Engineering or related careers. With experience and knowledge performing as an on-site support analyst. Required skills: Conduct periodic audits of assets to ensure they are in good condition and functioning properly. Monitor the lifecycle of assets from acquisition to final disposal. Maintain a detailed record of all assets, including their location, condition, and value. Perform physical inventories and compare them with electronic records to ensure data accuracy. Why should you join our team? Creative culture with lived what we value for an appreciative and supportive work environment. Employee recognition programs. A variety of training and development opportunities. Work-life balance. Referral bonus program. Multicultural interaction. Contribution to society through employee initiatives. Corporate events. Newest technologies for our clients and colleagues. And much more! Job Function Software & Cloud