About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role Summary

The Support Engineer is responsible for the daily production support and incident management for the applications within the Cash and Corporate Technology.  This role covers the bank’s messaging and Swift applications. The successful candidate will work across application support, application development, infrastructure, and business teams to resolve incidents.

Primary responsibility is to provide support to the business and other IT teams, to ensure continued availability, effectiveness and accuracy of production systems.

Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches.

Escalate and follow up new issues, failures, and fixes to Level 3 Support in line with the defined escalation process and drive them to closure within SLAs.

Availability to provide Support Coverage during weekends in case of scheduled DR events, release validation efforts and in cases of major issues / failure reported.

Readiness to work in early APAC shifts.

Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found.

Experience and Must have Skills

Bachelor’s Degree in computer science or equivalent

4+ years of experience in application support environment preferably in Banking domain

Excellent communications and stake holder management skills

Strong experience with Java, Unix, Oracle and enterprise web application architectures and modern frameworks, Shell scripting

Experience with IBM MQ , Solace , Kafka

Understanding of Swift messaging

Good to have Skills

Experience with private and/or public cloud environments (Ex: Pivotal Cloud Foundry, Docker/Kubernetes, Azure, AWS)

Batch Support experience using Control-M

Experience with enterprise monitoring tools – Dynatrace, CA APM, Sitescope

Experience with Service Now (IT Service Management tool)

Application development experience

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.