At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

$57,750 - $129,800

Position Description: The purpose of the Content Operations role is to partner with brands, external and internal partners to ensure the brand’s content strategy is implemented with quality, speed, value and compliance across the content supply chain. The Manager, Content Operations is expected to be a creative problem solver who supports achievement of the brand’s goals while always seeking ways to apply the process in a more effective manner. This individual supervises a portfolio of assigned projects for their respective brands, and defines, oversees, and maintains a complete timeline for brand content and projects. They use system tools to improve important metrics (including, but limited to, throughput, velocity, speed, rework, and deviations) across the content supply chain to ensure on-time delivery of quality projects in accordance with the brand strategy. They review timelines and capacity constraints for their given brands. They supervise errors, and work solution fixes, and technology to ensure accurate measurement of work to be done, capacity, resources required, forecasting, and content operations. They are responsible for checking work thoroughly between content supply chain systems and handoffs. They ensure data accuracy and track progress across content supply chain systems. In addition, this role is responsible for training and upskilling cross functional teammates on content supply chain systems, workflows, tasks, and results.This role reports to the Senior Director, Content Operations.

Key Objectives:Know Lilly, our customers, internal and external business partners, and our purposeDemonstrate deep understanding of your role and associated work, information and material flows, processes, procedures, systems, and methods across the content supply chain.Possess deep technical understanding of existing tools, who uses them, their tasks, workflows, interdependencies, etc.Understand content/project/tactic types, associated requirements, brand archetypes and model strong knowledge of the content supply chain.Maintain deep understanding of project management systems, data, interdependencies, and workflows.Develop effective relationships with peers at engaged agencies, vendors, and internal capabilities across the content supply chain.Possess understanding of Lilly’s compliance standards and quality requirements (e.g., CIQ, MLRO processes, AI technologies, content standards, FDA, etc.) and must be capable of applying these processes and requirements when performing in their role.Demonstrate deep knowledge of the unique requirements and considerations associated with supported brands, their channel mix, and content strategy.Make patients’ lives better, accept Team Lilly, invite and adopt change, and advocate for the organization while getting work done compliantly.Accountable for project and workflow management in support of a brands content strategy and backlog, across the content supply chainDefine, oversee, and maintain an overall timeline for all projects within the brand’s backlog in partnership with internal and external agency, brand, review, and operations teammates.Ensure the timely and successful delivery of projects according to marketing needs and objectivesProactively identify and resolve issues before they impact the businessTrain and upskill cross functional partners on content supply chain systems and workflowsPartner in the deviation process, and log deviations using quality management system, and pass on to internal quality process department to conduct investigation into why, how and how to prevent in futureUse system tools to optimize team capacity, velocity, and throughput and coordinate with cross-functional peers to assess resource capacity and devise solutions to address resource constraints

Basic Requirements:Bachelor’s degree2+ years of experience working on projects supporting a regulated industry (e.g., pharma)2+ years of experience with capacity and project management systems (e.g., Wrike/Workfront/Jira)Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Additional Preferences: Team-first mindsetGrowth mindset; proven willingness and ability to ingest feedback, reflect, and learnDemonstrated strong verbal and written communication skillsValidated planning and organizational skillsConfirmed ability to handle multiple projects at a timeRecord to influence, collaborate and work effectively on a teamAbility to understand, implement and guide technical knowledge across technologies, systems, and workflows.Ability to anticipate and resolve problems across systems and workflowsAbility to establish key relationships with cross-functional business areasValidated ability to instruct cross functional partners tasks, systems, and workflowsExperience in Marketing Operations, supporting Marketing Operations or a comparable roleCertification in Project ManagementProduct Launch experienceExperience with project management techniques and software (e.g. Workfront, Wrike, Scope Deliver, Jira, Workamajig, Asana, Trello)Experience with promotional approval systems (e.g. Veeva Vault Promo Mats, iMarketing)Demonstrated passion and the ability to work to meet deadlinesSkilled at analysis, judgment and decision making, with an eye toward quality and continuous improvement

Other Information: Some travel required (0-10%)

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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