Company Overview
HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.
Why Join Us
At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.
Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.
We’re proud of our values-forward culture that offers our people:
At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, Boulder, CO, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.
We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!
HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.
Position Overview
The Associate Success Manager is an entry into the exciting world of proactive customer outreach to create delight. This pivotal role helps to assure a meaningful experience for our customers as they strive to solve big problems using HealthStream products and solutions. By proactively engaging with customers in purposeful dialogue, the Associate Success Manager helps to ensure optimal adoption of solutions in alignment with the customers organizational goals. The Associate Success Manager will specifically focus on our reporting and analytics solutions, helping to ensure our customers' data needs can be fully understood and satisfied with our reporting and analytic services.
Key Responsibilities
You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.
Develops and maintains an ongoing consultative relationship with the customer through regular engagement with key stakeholders to review satisfaction and utilization of products/solutions, share best practices, determine progress to organizational goals, and identify ongoing customer needs.
Solicits regular customer feedback and communicates responses accordingly to HealthStream internal stakeholders, including sales, product management, training, onboarding, and operations.
Utilizes data to analyze product utilization and adoption
Proactively intervenes where opportunities exist to improve utilization/adoption and ensure ongoing customer retention and growth
Maintains Salesforce case documentation of customer engagement activities to ensure service continuity
Works closely with our Data Integration team to take customer data requests and translate those into clear requirements for our Data Integration team
Collaborates with sales, product management, onboarding/implementations, customer service, and other success management team members to ensure seamless interactions with our customers
Collaborates with product managers/owners of assigned solutions to ensure ongoing understanding of product design and metrics for customer success
Collaborates with implementations teams to develop onboarding plans for assigned products
Collaborates with sales and other Success Managers on account renewal strategy
Provides advisory support in pre-sales discussions to articulate the role of the Success Manager in supporting the customer
Collaborates with product, development, and content teams to develop customer facing materials for assigned products
Utilizes the community to support customer self-service by maintaining up-to-date product guides and templates, advertising webinar topics, and encouraging and engaging in discussions with and between customers
Collaborates with members of the HealthStream Community team to ensure customer resources on the community are effectively addressing their needs for self-service
Leads strategies to increase assigned product adoption on both a one-to-many and one-to-one basis with our customers
Identifies and nurtures referenceable accounts and assists to capture the customers success story and ROI