About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of united solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Associate Support Engineer, CPI/Payroll.  This is a remote position that can be based anywhere in the U.S.

Position Summary

This role of Support Engineer, SAP- Cloud Platform Integration (CPI) and SAP Payroll is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP global clients. Performs requirements gathering, replicates production issues, communicates with internal and external stakeholders, adheres to Service Level Agreements (SLAs), accurate time tracking, and ensuring appropriate utilization. Excellent communication skills required.

Essential Duties and Responsibilities within SAP CPI and Payroll modules and related business processes (integrated modules) in a Heterogenous SAP landscape:

Level 3 Support across - Incident Management, Problem Management, Service Requests, Enhancements, and small projectsIncident Management:Analyzing bugs, defects in the production environment within SLA timelinesReplicating issues by coordinating with client business users and Rimini technical developersCoordinate with business users regarding testing bug fixes in development and quality environmentsProviding workarounds for high priority tickets while working on long-term solutionsRoot cause analysis and documentations based on requirements to ensure continuous improvementService Request Management:Perform system maintenance and configurationProduce How To documentation for existing configurationEnhancements / Projects:Estimate enhancements the projects through various phases from gathering business requirements/developing/testing and deploymentGathering and analyzing business/functional requirements and translating them into design specificationsWorking experience on complex customization of programs, t-codes & reportsWriting unit test scripts and conducting unit and integration tests for customizationsSupport User Acceptance Testing and participate in Cutover activities alongside post production changes and hyper careSupport the assessment of change requests (corrections, enhancements), proposing and developing solutionsTaking business transition from incumbent vendors / client IT during new client engagement onboarding phaseAttending knowledge sharing sessions and producing documentationParticipating in Job shadow, Reverse Job Shadow phasesMonitoring Alerts if any on client environment via Rimini Street based tools and/or client based tools and addressing them in a timely mannerEnsure compliance with the client's IT processesWorking on client support timelinesPerformance tuning of existing process to contribute on Continuous Improvement

Additional Duties & Responsibilities

Other job related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities

Education

Bachelor Degree in Computer Science or related field or equivalent experience.

Location

Remote - U.S.

Language

Fluent English is mandatory, any other international language is a plus.

Work Experience

6+ years in US Payroll and CPISuccessFactors Employee Central is a plus

Required Skills

SAP CPI (Cloud Platform Integrator) Modules in SAP with the following additional functional capabilities:

Plan, manage, implement, support, and/or monitor SAP integration solutions and middleware for on-premise, cloud or hybrid scenariosPlan and conduct customer workshops, design and build integrations and interfaces, create plans for Data Integration and Unit testingUtilize and apply best practices on projects based on experience and in consultation with expertsCollaborate with the Functional and Business teams to understand requirements, issues and provide solutionsMonitor and troubleshoot Process Integrations built in SAP PI/PO/CPICommunicate and work with support users to resolve application errorsDocument changes

SAP Payroll

Gather requirements, configure, test and document client change or maintenance requestsMonitor payroll processing, resolve issue and guide payroll team on data or necessary process changesConfigure wage types, holiday calendars, work schedules, tax models, schemas and Personnel Calculation Rules

Nice to Have Skills

SAP CPI At least 6 years experience is preferredTime Management configuration experienceSuccessFactors Employee Central experience/replication experienceExpert in designing and building robust integration solutions using PI/PO integration technologiesAbility and hands-on preferred to integrate between various ERP and non-ERP applicationsExperience in handling BPM, BRM technologies and CPI integrations projectsShould have worked on several SAP Standard adapters like File, SFTP, REST, JDBC, JMS, RFC, SOAP, IDOC_AAE, HTTP_AAE, MAIL, 3rdParty adaptersHands on experience on REST, RFC and JDBC look upsHands on experience on java, UDF and XSLT mappingExperienced in configuring A2A, B2B and B2C ScenariosExperienced in configuring AS2 and EDI separator adaptersExperienced in Translating of ABAP mapping to graphical / java MappingRedesign ccBPMs: replace BPM by Adapter Modules (e.g. Async-Sync Bridge) or Collect BPMsExpert Understanding of SAP ProxyGood knowledge on SFTP server connectivityGood knowledge on SSL certificate setupsGood knowledge on the Backend Systems (SAP ECC/ERP, CRM, SRM, etc.,)IDoc – WE21: New IDoc Port to connect with IDoc_AAE via RFC Destination type T (SAP Gateway)

Skills

Superb trouble-shooting skills and tenacity in problem solvingPassionate focus on customer support and the ability to build long term, successful working relationships with clientsStrong knowledge of key application functionality, tables, and relationshipsExcellent interpersonal, presentation and communication skills – verbal & writtenAttention to detail and the ability to learn quicklyExtreme focus on client satisfactionDemonstrated ability to work independently and as part of a teamAbility to work calmly and professionally in high pressure situationsAbility to work from office and ability to work remotely from a home based office in a virtual environment

Preferred Qualifications

ITIL v3 or ITIL v4 knowledge of working in Support EnvironmentWorking experience in Global Teams from different geographies & Supporting client time zoneWorking on-call & in shifts depending on nature of engagementTicketing tool - Service Now or related tools experienceUnderstanding of Traditional Project Management & Agile Project

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

Compensation is based on role, location, and level of applicable experience. 

Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

The general salary range for this type of role is 90k - 113k depending on skills and experience.

Benefits for US employees include:

Medical, Dental, and Vision insuranceDisability insurancePaid Parental Leave401(k) programGenerous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

CompanyWe dream big and innovate boldly.  ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration. ClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companiesOver 2,000 team members in 23 countriesUS and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.