We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Associate Systems Administrator is responsible for the administration and health of all endpoint devices (both hardware and software) and enterprise information systems, providing Tier 3 technical support, and assuming additional operational work when available. The incumbent in this role, as an entry level position in the IT Operations team, works closely with senior team members in order to implement predefined processes and assist with the creation of new standards.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

Troubleshoots enterprise monitoring tools, such as SolarWinds Orion, and responds to all alerts and notifications.Monitors OS stability, storage capacity, monitor and optimizing server activity, ensure system security and diagnose system problems.Acts as escalation point to diagnose and repair error conditions in the environment.Diagnoses and resolves issues with technical assistance from vendors, common carriers and technical IT management.Implements, installs, configures, monitors, troubleshoots and evaluates existing and new Microsoft Windows operating systems.Coordinates support for multi-function printers, PCs, tablets and other devices at remote offices.Maintains and troubleshoots cloud-based email servicesPrioritizes incidents and requests to facilitate quick resolutions and minimal disruption of business operations.Documents work performed and communicates with stakeholders via email and the service management platform.Assists in the creation and maintenance of standard operating procedures and knowledge bases.Participate in the IT Operations on-call support rotation.Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

Advanced understanding of either the Windows or Linux Operating SystemsKeen Investigative instinctsTechnical experience with Microsoft Windows ServerKnowledge of a cloud-based enterprise communications platform such as Office365 or G-SuiteActive Directory user & security group and domain administration skillsExcellent troubleshooting and analytical skillsHands on experience with AWS cloud servicesUnderstanding of servicing computer hardware, both client and serverBasic understanding of client/server and web applicationsBasic understanding of scripting and automationPossess the ability and willingness to quickly adjust priorities as business needs shiftHigh level of conceptualization, analytical, logic, and reasoning skillsEnsures that a remarkable level of customer service is provided at all timesProficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation softwareAbility and willingness to travel locally, regionally and nationwide up to 10% of the timeSpoken and written fluency in EnglishThis job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

AA/AS degree in an Information Technology field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis requiredA minimum of 3 years’ experience providing technical support in a corporate environment requiredPrior experience working within a dedicated technical teamAt least 1 entry level certification (A+, MCP, etc.) or higher desiredExperience and knowledge of networking as it pertains to systems integration and securityExperience using a service desk platform (ITSM or trouble ticket system)

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.  Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. 

ChenMed is changing lives for the people we serve and the people we hire.  With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.  Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply