The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report's 2024-2025 rankings. It is one of the nation's original three comprehensive cancer centers designated by the National Cancer Institute. The primary purpose of the Associate Systems Analyst position is to provide 1st level systems support for Perioperative Services. To troubleshoot problems in terms of system and customer-department requirements and acts to remediate issues at the desktop and application level. Ongoing Core Job Development Associate analysts are expected to incorporate appropriate time during their daily routine to obtain/maintain their Dell certifications and complete their required developmental job-related training. Specific criteria are reviewed, communicated, and socialized with the associate analysts at the beginning of each performance period. Incident & Service Request Quality, Responsiveness & Productivity Technicians are expected to perform duties associated with ticketing system assignments within established metrics. These include but are not limited to first day Incident (break/fix) resolution; two-day Service Request (e.g., refresh, software installation, etc.) resolution, and reopened tickets (rework). Specific criteria are reviewed, communicated, and socialized with the technicians at the beginning of each performance period. Participates in project assignments and preventative rounding through support areas Participates in project assignments as needed within an operational environment. Maintains project flow and is responsive to institutional needs. Conducts routine rounding through operating rooms, PACUs, ICU, and Sterile Processing, areas to assess operational status of equipment, remediate as needed, and take feedback from faculty on system performance. Other duties as assigned Education Required: Bachelor's degree. Preferred Education: Bachelor's Level Degree Certification: None Preferred Certification: CompTIA A+ Certification, Microsoft Certified Professional, DELL TechDirect Certified Technician, Apple Certified Macintosh Technician Experience: None. May substitute required education degree with additional years of related experience on a one-to-one basis or completed years of college on a one to one basis. Preferred Experience: Experience working with high demand customers Experience in clinical support settings Experience collaborating with multiple teams to get an issue resolved Onsite Presence: Is Required It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html Additional Information + Requisition ID: 173059 + Employment Status: Full-Time + Employee Status: Regular + Work Week: Days + Minimum Salary: US Dollar (USD) 66,000 + Midpoint Salary: US Dollar (USD) 82,500 + Maximum Salary : US Dollar (USD) 99,000 + FLSA: exempt and not eligible for overtime pay + Fund Type: Hard + Work Location: Onsite + Pivotal Position: No + Referral Bonus Available?: No + Relocation Assistance Available?: No + Science Jobs: No \#LI-Onsite