DUTIES AND RESPONSIBILITIES
Formal mentorship concluded
High complexity assignments - augmentation and/or independent segment owner
Moderate complexity assignments - augmentation (1 or >) or owner
Low complexity assignments - owner (1 or >)
May lead another individual
Ability to see whole picture
Responsible for the remediation of server incidents including timely responses, thorough analysis, and all proper follow up actions
Responsible for responding to service restoration calls
Responsible for the overseeing of incident queues to ensure service level service levels are met
Responsible for reducing repeating incidents by performing deep analyses of tickets, adjusting thresholds, and/or performing root cause analysis to prevent future occurrences
Determines need for and responsible for installing Operating Systems patches including pre and post level reporting
Maintains accurate list of all server component code levels and alerts leadership when codes are approaching threatening levels
Follows documented procedures for installing, maintaining and administering server hardware and software environments
Possess a general understanding of server hardware components
Possess a general understanding of network design, components and computer systems interactions
SUPERVISORY RESPONSIBILITIES
This position does not have direct reports but may mentor less experienced associates in the role.
RECRUITING INFORMATION
Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.
QUALIFICATIONS
Required
Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
Basic understanding of server computing
OS Platform Requirements (varies on OS platform of position):
Windows 1-2 years hands on administration of Windows OS environments
VMware 1-2 years hands on administration of VMware environments
Linux 1-2 years hands on administration with RHEL or other Linux environments
HPUX 1-2 years hands on administration of HP-UX OS environments
Solaris 1-2 years hands on administration of Solaris OS environments
AIX 1-2 years hands on administration of AIX OS environments
Preferred
Basic understanding of ITIL framework
Travel %
10%-20%