#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem- solving skills.

What You'll Do:

Serve as a technical contact and augment our customer support teams

Participate with onboarding process

Perform quarterly health checks and business reviews

Participate in TAM on-call rotation (during normal business hours) helping answer customer inquiries and case escalation requests.

Escalate customer issues to management when appropriate.

Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.

Leverage knowledge content and systems to obtain product expertise

Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.

Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product

Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

Drive support cases to ensure issues are being resolved in a timely manner.

 What You'll Need:

Bachelor’s Degree or equivalent experience

Experience working with Windows Operating Systems

Knowledge of enterprise web technologies, security and cutting-edge infrastructures

Excellent customer service skills and ability to quickly establish technical credibility with customers

Excellent communication skills, written and verbal

Proven problem-solving skills

Collaborative attitude

Commitment to customer success

Bonus Points:

Bachelor’s Degree in related field

3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization

#LI-Remote

#LI-RL1

Benefits of Working at CrowdStrike:

Remote-first culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements 

Comprehensive and inclusive health benefits

Physical and mental wellness programs

Paid parental leave, including adoption 

A variety of professional development and mentorship opportunities

Offices with stocked kitchens when you need to fuel innovation and collaboration

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work