We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
GD Technical Consultant (External Business Title)
Integration Engineer (Internal Title)
Job purpose
The role of the Global Delivery (GD) Technical Consultant resides in the functional area of post-sales services.
Specifically, the Technical Consultant provides basic implementation support on HDS products involving software, at the customer site, including pre-requisite checklists, initial installation, troubleshooting, implementation, customization, integration and “hands on” training.
The Technical Consultant works closely with GD Project Management, Solution Architect, other GD Technical Consultants, and the customer to ensure a smooth implementation and transition from project kick-off through integration/testing/production mode to project close.
For this position at HDS, in-depth knowledge of storage architecture SAN and NAS design and administration are required to succeed. You will install, administer, configure, and deploy effective Storage solutions. You must be able to support and troubleshoot problems in a multi-fabric SAN and NAS environment. Zoning and partitioning skills are required, and knowledge in data migration technology is required.
Responsibilities
• Always represents HDS in a professional manner to the customer.
• Seeks advice or assistance from GSS management and/or Technical Support as required during difficult customer situations.
• Works in conjunction with other HDS GSS colleagues to ensure effective resolution of technical issues encountered during implementations.
• Proactively alerts customer and manager of potential problems based upon strong working knowledge of software and hardware compatibility within the customer's environment.
• Adheres to proper GSS alert and escalation procedures.
• Works closely with the Solution Architect team to understand the design and implementation service.
• Assist in the development of implementation services with the Solution Architect Team.
• Implements work plans associated with a statement of work (SOW)
• Accountable for all service deliverables defined in an SOW and assumes responsibility for any issues.
• Attends planning sessions as required to provide technical input to better define the scope and deliverables for a service.
• Acts as the customer contact point during a service implementation for the escalation of issues and works with the customer and HDS support organisations for a resolution.
• Participates in meetings with task groups or clients to resolve issues and define a plan of action.
• Prepares, maintains, and submits activity/progress reports and time recording/management reports in accordance with published procedures.
• Keeps Project Managers informed of activities, alerting of any issues promptly.
• Maintains awareness of existing or potential customer software and machine issues. To that end proactively alerts customer and manager of potential problems based upon strong working knowledge of software and hardware compatibility within the customer's environment.
• Installs all HDS software products in a Mainframe and/or Open Systems hardware environment as appropriate to the skillset required at the direction of the GSS Project Manager, Solutions Architect or Engagement Manager.
• Prepares, maintains, and submits activity/progress reports and time recording/management reports in accordance with published procedures.
• Keeps Project Managers informed of activities, alerting of any issues promptly.
• Completes end-of-project reports and handover documentation as required and identified in the SOW.
• Liaises with and follows /utilises the GSS Project Management policies and procedures associated with GSS deliveries.
Profile
• 5+ years of technical consulting experience
• At least 5 years of customer-facing experience consulting on enterprise-class applications
• Certification or in-depth experience in SAN and or NAS storage design
• Certification or in-depth experience in HDS SAN and or NAS components
• Experience with HDS storage hardware and software preferred.
• Experience with SAN, NAS and storage systems from EMC, HP, SUN, Dell, NetApp, and IBM desirable.
• Experience with applications and databases desirable
• Experience in operating systems administration across UNIX and Windows required. Mainframe is desirable.
• Experience in virtual platform technology e.g., VMWare
• Experience with network design
• Good knowledge of ITIL and working within the framework
Competencies
• Deep and broad technical knowledge of storage products and solutions and the overall IT environment. Knowledge of HDS products and services is preferred.
• Good experience in network technology, including switches/routers, LAN / WAN, and networking connectivity.
• Experience in installing and maintaining software and database.
• In-depth knowledge of SAN and NAS design methodology
• Knowledge of storage layout characteristics for performance, sizing, and planning
• In-depth knowledge of data migration, consolidation and disaster recovery methodologies and their application
• Ability to relate well to senior management, client management and technical personnel.
• Ability to think strategically and act as a facilitator.
• Excellent analytical and communication skills
• Ability to speak authoritatively on storage technology and related subject matters.
• Technical background sufficient to understand the technologies and technical issues involved with storage products.
• Ability to define problems, to collect data, establish facts, and draw valid conclusions
• Strong ability to translate very complex storage solutions or strategies into simple to understand clear concepts and objectives for project execution.
• Be able to present clearly when required.
• Interpersonal skills will include independence, team player ethos, adaptability and self-confidence. He/she should be self-motivated, a self-learner, customer oriented, resourceful, enthusiastic, passionate about technology and should welcome a challenge in the context of an exciting and leading-edge storage technology environment
About us We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. #LI-GL1
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.