Mentor, Ohio, United States
1 day ago
Associate Technical Support Analyst (Cardinal)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This position is responsible for the configuration and deployment of our Issuer Customers by following business requirements and supporting our customer implementation team. This position will work with Customers and global team members to resolve issues in integrations and performance. Will support the customer activation and customer support groups to contribute to Visa goals and initiatives.

Essential Functions:

Configure and Deploy Customers on the Cardinal Authentication PlatformLeverage a variety of build tools to meet business requirements designated by the CustomerCreate and Manage deployment packages for CustomersTroubleshoot deployment issues and provide support to the implementation team Develop VCAS technical product knowledge to support Customers and the implementation teamDevelop understanding of our File Processor, Reporting, RDX, and ADX implementation methodsContinue the overall process improvement of Customer implementation through the advancement or creation of tools/utilities/documentation to make Customer implementation faster, easier, and reliable.

Additional Responsibilities:

Cross Department communication needed to organize Customer deploymentsMaintain reporting on Customer configurationsProven ability to take initiative and work independentlyDrive results and successfully handle multiple priorities against tight deadlinesFollow all established process and proceduresSupport duty rotationKeep management informed of critical issues and issue status changes

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

Minimum of 6 months of work experience or a Bachelor's DegreeAdvanced attention to detailAdvanced verbal and written communications skillsDeveloped information seeking skills and ability to communicate for resultsSuperior teamwork, interpersonal skillsProven analytical and decision-making abilities

Preferred Qualifications

2 or more years of work experienceAssociate’s degree in computer science, Mathematics, or similar technical disciplineBasic knowledge of JSONBasic knowledge of Apache JMeterExperience on at least 2 full project life cyclesBasic knowledge of XMLBasic knowledge of SVN source controlBasic knowledge of File Transfer protocolsBasic knowledge of File Encryption

 

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 62,700.00 to 88,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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