Our onboarding experience builds well-rounded individuals by providing opportunities to develop business acumen and technical skillsets while learning first-hand how to improve our customers’ businesses as an advocate to their technical needs; thereby gaining valuable experience across multiple business environments before entry into the Support Organization.

After onboarding, you’ll utilize your experience to progress your career with NetSuite.  We cultivate the professional development of our team members while inspiring a culture of collaboration, inclusiveness, community development and commitment to NetSuite’s future.  As you find success in your role, Associate Technical Support Engineer, can continue to shape their career and progress into different positions within the NetSuite Organization.

Together we Learn, Grow, Thrive, and Inspire! 

What to Expect:

As an Associate Technical Support Engineer, you will … 

Serve as the primary liaison between Oracle NetSuite and customers (e.g., Accounting / IT staff & leaders) to respond to their questions about the Order to Cash and Procure to Pay process (e.g., sales, purchasing, invoicing, payment) Facilitate customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues Provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration, or problem replication.

Who You Are:

You understand core accounting principles and have an analytical approach to troubleshooting. You are tenacious with a “get the job done” attitude, and you can find a way to solve the most complex of problems with creativity and inventive thinking.  You are passionate about delivering results that make a difference for our customers.  You are curious and resourceful in nature and will use the tools and resources available to you to seek answers before seeking support. You are confident in your ability to manage competing priorities and multiple tasks.  You know how to pivot when you need to and manage your time in a fast-paced and dynamic environment. You can engage and connect with people in a way that builds long-term trust and a high level of customer satisfaction.  You are a collaborator who understands the importance of teamwork when getting the job done. You have a Bachelor’s Degree/Experience in business/accounting/operations management/supply chain/finance/ Invoicing and Payment processing  (Class of 2024 or 2025) or you are a student for those areas.  You have excellent written and verbal communication skills in English.   You have experience interacting with customers in person or over the phone.

 

What’s In It for You:

An opportunity to start building a long-term career with a global tech leader with on-the-job training, resources, and mentorship.

An opportunity to learn directly from experts in the tech field through a coaching and mentoring program which pairs you with an experienced Support Engineer.

Career growth options that support your skills and passions.

Competitive salary and benefits.

Career Level - IC1