Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa’s Corporate IT group has embarked on a major transformational journey. We will not follow the 'traditional' IT playbook of simply purchasing off the shelf solutions and stitching them together. We are transforming ourselves into a true engineering organization where we put customer experience first, create highly leveraged (and loved) platforms with a heavy emphasis on operational excellence such as ensuring our platforms and services are unbreakable. Where we choose to continue with packaged software we will invent our way around their limitations such as poor UI or scale.

 

Responsibilities

Works closely with subject matter experts, engineers, developers, and product marketing team to create scripts for video tutorials, infographics, screenshot markups, and User Experience (UX) and User Interface (UI) copy updates.Update, edit, and proofread written materials such as product manuals, user manuals, how-to guides, and FAQs.Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation.Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage.Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration.Develop content in alternative media forms for maximum usability, with consistent voice across all documentation.May serve on quality design, product development, or user experience teams.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications

Proven ability to quickly learn and understand complex subject matter.Experience in writing documentation and procedure manuals for various audiences.Superb written communication skills, with a keen eye for detail.Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content.Ability to handle multiple projects simultaneously.Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field.Firm understanding of SDLC (systems development lifecycle).Previous experience in software development.Professional certification (ex: Society for Technical Communication).Technical writing or related experience. Experience with writing technical documentation based on technical project artifacts and interactions with Subject Matter Experts, including system architects and senior software engineers.Strong knowledge of the structure and content of the English language including the rules of composition and grammar.Strong customer service, analytical, research, interpersonal and problem-solving skills required.Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal) skills.Demonstrated ability to absorb, analyze, and understand new information, technologies, and practices quickly.Proven business processes analysis skills - gathering business requirements, analyzing systems impacts, accurately capturing system requirements and specifications.Strong knowledge of MS-Office products for Windows including Word, Excel, Visio, Teams, and SharePoint.Experience with XML documentation tools and profiling, XML editing tools (Arbortext Editor, Oxygen XML, or similar) and document repositories (Documentum, SDL Tridion, or similar), DITA experience preferred.Familiarity with Web design tools (SharePoint Designer and Workflow) preferred.Experience with graphics editing software such as Illustrator, Photoshop, or PaintShop Pro preferred.Experience with advanced authoring software such as Acrobat.Familiarity with Atlassian products (JIRA, Confluence) is a plus.Knowledgeable with Visa systems or applications is a plus.Familiarity with API documentation is a plus.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.