We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

Who we are

We’re a passionate team, laser-focused on delivering phenomenal customer experiences at every turn. We’re dedicated to building customer loyalty through valuable tech and work hard to foster an innovative and collaborative environment balanced with personal and professional growth. We believe that happy team members create happy customers.  

About the right team member

The Associate Technical Writer works with subject matter experts and cross functional teams to drive the development of content including implementation guides, training materials, and other technical documentation, ensuring consistency and standardization across all materials. This person must be fluent in English for reading, writing, and communication with our customers and internal stakeholders. 

This role will require being in a Technical Support role for the first 4-6 months of their position before transitioning into the Associate Technical writer position. 

About the roleCreate and update internal and external written content that aligns with the Mindbody brand voice and toneCreate original contentEnsure all written content is accurate and appropriately for the audience it is servingCoordinate Knowledge Base information and index content appropriatelyCoordinate and train other departments and partners regarding content and features in the Mindbody Support CenterPartner with internal stakeholders on documentation needs to ensure the internal team and Mindbody customers have self-serve tools available to meet their needsDevelop high-quality technical written content that can be shared with our customers, and internal teams in repeatable, reusable and predictable formatsCollaborate with the team on how we can continue to improve the self-service tools we provide our customers and team membersAll other duties as assignedSkills & experienceBachelor’s degree in relevant field or 2-4 years’ experience in related positionNative or Fluent in English, with experience writing materials for English Speakers 2-3 years of experience writing technical publications, standard operating procedures guides and manualsExcellent communication skills, including active listening, public speaking, writing, and editingExperience in quickly reading, understanding, and documenting software and operating processes • Knowledge of database and internet-based softwareDemonstrated knowledge in Word, Excel, and SalesforceSelf-learner and self-starter mentalityAbility to work in an extremely agile environmentAbility to manage time efficiently and effectively to meet deadlines

 

 

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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