It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.

We are looking for a new Associate Telecom Engineer to join our fun, close-knit team that’s respectful of everyone and committed to their continued growth and success!

You will be part of our Migration Services team that is responsible for the day-to-day delivery and maintenance of NAVEX’s customer telephony solutions. Specifically, you will be responsible for the configuration and set-up of new customer telephony programs, maintaining and updating existing telephony programs, researching and analyzing program routing plans, and working directly with our vendors.

The ideal candidate will have high attention to detail, good technical acumen and is a problem-solver.

This role has a defined term of 15 months.

What you’ll get: 

Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.

Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.

Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.

Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.

An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.

Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

What you’ll do:

Provide testing services for international telephony architecture to validate connectivity and performance for inbound services

Validate calling plans have correct terminations and have been properly set up in appropriate program setups

Develop submission mechanisms to identify testing requirements to various vendors and internal resources

Develop and maintain reporting structures for communicating test results to internal and external customers

Submit remediation plans to necessary internal and external resources to resolve failures identified in the testing protocols

Track and maintain open issues through resolution

Implement and maintain service level agreements (SLA) for testing services and ensure adherence to the published timelines

Participate in special projects or other responsibilities as assigned

What you’ll need:

1+ years of customer service experience or telephony administration experience preferred

Demonstrated ability to manage non-technical investigations, identify problems, and provide timely and efficient solutions

The ability to manage conflict effectively, high attention to detail, excellent follow through, reliability and prioritization skills

Proficiency in Microsoft Windows and Office

A demonstrated ability to manage changing priorities and execute efficiently within a dynamic and evolving organization

Skilled in working with customers to gather requirements and translate business needs into technology solutions

Ability to drive results through your job competencies of product and industry knowledge (service), technical aptitude and technical problem solving

Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust

The rate for this role is $21.64 hourly.

Check out NAVEX’s career page to find out more information.

We’re an equal opportunity employer, including all disability and veteran status.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!