IMPORTANT APPLICATION INSTRUCTIONS:

Upload Resume or Curriculum Vitae for automatic population of information to the application.The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.

Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.

Job Description

SUMMARY:

Montclair State University is seeking a dynamic and strategic leader for the role of Associate Vice President (AVP), Campus Auxiliary Services. The AVP play a key role in overseeing and enhancing vital services that contribute to a vibrant, diverse and inclusive environment supporting student life and student success, while ensuring operational efficiency and financial sustainability. The AVP will collaborate with various stakeholders, ensuring that auxiliary services align with the University’s mission, values, and strategic goals.

Reporting to the Chief Operating Officer and Senior Vice President, the Associate Vice President (AVP) of Campus Auxiliary Services is responsible for providing strategic leadership, oversight, and management of a broad portfolio of campus auxiliary services, including but not limited to dining services, conference services, bookstore management, and other operations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Develop and implement strategic plans for auxiliary services that align with the University’s overall mission and vision.

Ensure the continuous improvement of auxiliary services by developing innovative programs and initiatives that enhance student experience and campus life.

Monitor and analyze key performance indicators (KPIs) to evaluate service quality, efficiency, and financial performance.

Collaborate with senior leadership to align auxiliary services with institutional priorities and campus growth initiatives.

Oversee the management and operation of key auxiliary services, including dining services, conference services, bookstore, and other related essential services.

Develop business models that provide high-quality services while maximizing revenue generation and cost-effectiveness.

Negotiate effectively for the University to ensure the best possible terms and results from contractors and vendors that provide the best possible services for students and staff.

Develop and enforce policies and procedures for the efficient operation of auxiliary services, ensuring compliance with university standards and state/federal regulations.

Develop, manage, and monitor operating budgets for all auxiliary service units, ensuring fiscal responsibility and sustainability.

In partnership with the Student Development and Campus Life division, works collaboratively with the AVP for SDCL Operations and Strategic Initiatives to ensure that processes, board terms, and other decisions impacting students are aligned with student needs and priorities.

Collaborate with Student Development and Campus Life, University Facilities, academic units, etc. to identify and prioritize campus improvements to support and enhance operational efficiencies that improve the student experience through the integration of auxiliary services.

Engage in regular communication with students, staff, and other stakeholders to gather feedback and implement necessary improvements.

Manage and lead a team within the auxiliary services department, including fostering a collaborative and inclusive work environment.

Performs other duties as assigned.

Management retains the right to add or change job duties at any time.

QUALIFICATIONS:

REQUIRED:

Master’s degree in Business Administration, Higher Education Administration, Facilities Management, or a related field.

Minimum of five (5) years of progressively responsible experience in the management of auxiliary services, preferably within a higher education setting.

Experience in financial management, contract negotiations, and strategic planning.

Strong leadership and organizational skills, with the ability to lead large and diverse teams.

Excellent interpersonal and communication skills, with the ability to cultivate and maintain strong relationships across campus.

PREFERRED:

Experience managing large-scale dining, housing, and parking operations.

Ability to innovate and improve service delivery in a university or similar setting.

Familiarity with sustainability practices and green initiatives within auxiliary services.

Knowledge of relevant laws and regulations impacting auxiliary services in higher education.

PROCEDURE FOR CANDIDACY

Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instruction.

Department

Operations and Administration

Position Type

Administrative

Contact Information:

For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email talent@montclair.edu.

EEO/AA Statement

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.

Additional information can be found on the website at 
www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/

Title IX and 34 C.F.R. 106 Policy

Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities.  The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit: https://www.montclair.edu/human-resources/job-seekers/