Position Summary:

The Associate Vice President, Client Service Centre reports to the Vice President, Personal Lines Operations. They are responsible for meeting overall growth and profitability targets by supporting all distribution channels by overseeing the contact center and specific assigned branch(s).

Responsibilities:

In partnership with the VP, develop and execute the annual business plan with a focus onOverall new business and business retentionExceptional client experience & client outreachService model strategyBest practicesIndustry involvementMentoring, training and developmentEnsure consistent and effective application of insurer, HUB corporate policies and procedures as they apply to the business or to the employeesCollaborate on forecasting, budgeting, and workforce planning to optimize call center operationsExecute strategies for continuous improvement of key performance metrics includingContact Center metrics such as: average speed of answer, service levels, abandon rates etc.ActivitiesRenewal RetentionAccounts ReceivableNew Client AcquisitionProspecting Conversion RateDivision ProfitabilityCustomer Satisfaction ScoresDevelop sales strategies including referral programs, inbound upsell and outbound dialing initiatives to drive revenue growth and customer acquisitionAssess market and identify current and prospective opportunities to obtain new clients; monitor business results and take appropriate corrective action when

necessary to ensure targets are met

Provide leadership, support and collaborate with other business areas as neededOther duties and responsibilities as assigned

Where This Can Take You

We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

Competitive compensation: Base salaryCompany matching RRSP contributionsTuition financing and career-related training and developmentCustomizable flexible benefits options for you and your familyMental and physical wellness initiativesA positive, collaborative and team-oriented environmentOngoing personal and career development

The expected salary range for this position is $90,000 - $120,000 per year and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. 

If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us/apply now. 

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business We want you to be INNOVATIVE and open to sharing your ideas You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues. You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent