The Associate Vice President is accountable for enterprise-wide home infusion and specialty pharmacy operations and ensures network operations perform at a high level on all key organization strategies: Growth, Revenue & Operating Performance; Patient Safety; Consumer Experience; and Teammate Engagement. The leader ensures performance to growth and operating margin budgets; develops standard operating protocols, policies & procedures and ensures they are deployed throughout the enterprise-wide network; and drives the development and deployment of new treatment service offerings. This leader works collaboratively with the Post Acute, Acute, and Ambulatory Executive Management teams to implement organization strategies and effectively coordinates home infusion & specialty pharmacy services across the continuum of care.
This is a remote-first role requiring multi-state travel between pharmacy service sites, including Charlotte, Milwaukee, Oak Brook (IL), Green Bay (WI), and corporate headquarters. Candidates must reside within the operating market. Relocation assistance is available.
Oversees home infusion & specialty pharmacy network operations. Directs/leads site/branch pharmacy directors & managers, collaborates with site nursing leaders to ensure operations are efficient and support high quality & safe patient care. Minimizes service & materials costs while ensuring high levels of customer service and safety. Deploys operating standards and methods network wide. Ensures each site is compliant with applicable organization, regulatory and accreditation standards.
Oversees home infusion network operating budget, revenue, operating margin & capital. Works with executive operations, finance, business development leaders as well as local site pharmacy leaders to develop home infusion site operating budgets and ensures both top line and bottom line performance to budget.
Ensures profitable growth for the home infusion & specialty pharmacy network. Works closely with business development and local site pharmacy and nursing leaders to create & implement growth plans within each site’s service region. Evaluates new business opportunities, developing and deploying new service offerings throughout the network. Assists sales team with developing account relationships and maintains personal relationships with key account stakeholders. Ensures clinical services and operations support growth plans.
Oversees enterprise wide home infusion & specialty pharmacy patient care provision and standards development. Deploys standards network wide. Ensures policies & procedures, care provision protocols, and safety methods are consistent with organization standards and industry accepted standards of care as well.
Develops and ensures a culture and work environment that supports organization vision, effectively engages teammates, and provides for teammate development. Develops pharmacy staff training and development programs and deploys network wide. Oversees home infusion branch/pharmacy managers –hiring, performance management, development and discipline.
Oversees home infusion & specialty pharmacy program revenue qualification practices and collaborates with Patient Accounts and local site pharmacy managers to support effective revenue cycle and accounts receivable management.
Develops and implements home infusion product and equipment formulary standards. Collaborates with System Supply Chain as needed to aggregate network volume to achieve best pricing.
Develops, tracks and intervenes as necessary to ensure performance to Key Performance Indicators (KPI’s) relevant to home infusion operations.
Oversees network referral process and works collaboratively with Post Acute division Intake directors to ensure effective transition to home care. Develops home infusion and specialty pharmacy patient acceptance policies and works with Post Acute Intake leaders to implement.
Performs human resources responsibilities for staff which include interviewing and selection of new teammates, promotions, staff development, performance evaluations, compensation changes, resolution of teammate concerns, corrective actions, terminations, and overall teammate morale.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of teammates supervised, comply with the policies, regulations and laws applicable to the organization's business.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED
License/Registration/Certification: Pharmacist License issued by the state in which the teammate practices
Education Required: Doctorate Degree in Pharmacy
Experience Required: Typically requires 10 years of experience in pharmacy operations, demonstrating responsibility for increasingly complex components of operations over time. Must have Home Infusion Pharmacy experience. Demonstrated ability to oversee large, sophisticated pharmacy operations. Advancement management degree and completion of a pharmacy residency are preferred. Includes 5 years of management experience in leading multiple sites and/or sites over a large geography. Demonstrated ability to lead others.
SUPERVISORY/MANAGEMENT RESPONSIBILITIES
The incumbent is accountable for:
$70 million budgeted net annual operating revenue;
$3 to $5 million budgeted annual operating margin;
85 to 100 total teammates within span with direct report leaders that include site pharmacy director level positions and care coordination and other director level positions as well, etc.
6,000 Home Infusion patient admissions annually
2,500 home infusion patients served each month
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES (KSA)
Demonstrated ability to achieve business growth & improve bottom line financial performance. Strong budgeting and financial management skills.
Demonstrated ability to expand service offerings and improve quality.
Deploying operations standards throughout a network of service sites, including process improvement principals, and is able to use basic tools to identity problems and implement improvement actions
Demonstrated ability to lead and develop other leaders and ability to lead through a rapidly changing business and regulatory environment. Ability to guide branch directors/managers with developing, implement and monitoring own site business plans and budgets.
Strong knowledge of the Home Infusion & Home Medical Equipment reimbursement/regulatory environments including Medicaid and both Medicare A & B
Strong knowledge of home infusion (pharmacy & nursing) referral processes including patient qualification & appropriateness as well as alternatives to home care.
Strong knowledge of home infusion clinical standards of care, accreditation and sterile compounding practices including USP 797 & USP 800
Strong knowledge of home infusion markets – customer segments, client stakeholder decision making, competition, industry developments, pricing practices.
Strong interpersonal & communication skills – verbal ability, writing ability, internal and external stakeholder management ability, fluent with various communications media such as Teams, Zoom, Power Point, Word, Excel, etc.
Strong organizational, process, analysis, & judgment skills
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
This position requires multi-State travel between pharmacy service sites, corporate headquarters, etc.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.