Position Summary

The Genetic Counselor Assistant (GCA) supports the genetic counselors and other team members in both project work and clinical workflows. S/he contributes to the management of diverse aspects of the service/program, including facilitation of genetic laboratory testing, the coordination of care for patients, optimization of workflows, and working collaboratively with the team to create a patient-centered and administratively effective environment. The GCA works with the administrative, clinical, and management teams to support operations, project work, and customer service. S/he provides support to all functions of the team. The GCA is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize, and facilitate complex transactions in the course of his/her daily activities.

 

Minimum Requirements

 

Education           

Bachelor’s degree or ongoing course work in biological/health science, preferably with focus on genetics from an accredited college or university.

Experience        

Strong computer skills and experience with Microsoft Office software, including Word, Excel, PowerPoint, and Teams Excellent organizational, interpersonal, and communication (both verbal and written) skills Experience in Genetics and able to demonstrate knowledge of genetic terminology and concepts Ability to maintain confidentiality of sensitive information, e.g. protected health information (PHI) Moderate to advanced computer skills required Demonstrated strong interpersonal skills, including communicating clearly and sensitively with patients, families, referring clinicians, and research colleagues Ability to analyze information and situations, prioritize tasks, develop solutions and make recommendations Ability to use good judgment and work independently, and in a team setting Ability to adapt to an ever-changing, fast-paced environment Ability to solve problems and identify solutions Strong organizational skills Ability to speak and write effectively at a level appropriate for the job demonstrating culturally competent and age-specific communication

 

 

 

 

Ability to apply Spartanburg Regional philosophies and demonstrate customer service skills in interactions with all patients, families, and staff, including during high volume times and stressful interactions.
 

License/Registration/Certifications       

N/A

 

Preferred Requirements

 

Preferred Education      

N/A

 

Preferred Experience   

Preferred Qualifications:
Experience as a research coordinator or assistant
Experience with EPIC electronic medical record application
Experience in customer service
Experience working with customers or the public on the phone.

 

Preferred License/Registration/Certifications   

N/A

 

Core Job Responsibilities

 

Working collaboratively with the team to create a patient-centered and administratively effective environment Coordinate and communicate with clinical teams, patients, and relatives. Assist in appointment coordination, scheduling and/or referrals, call patients for intakes and pedigrees ahead of clinic visit, assist with obtaining or scanning medical records, monitor and respond to patient phone line/emails or similar Assist genetic counselors in drafting and/or dissemination of post-counseling documentation to patients and clinicians, such as patient family letters, test result letters, or variant reclassification letters
Assist with collection and management of family history information Maintain clinical databases Manage clinic/genetic testing supplies including genetic testing kits, requisitions forms, other clinical forms Serve as a liaison with genetic testing laboratories regarding genetic test orders, results, authorizations, records; fill out requisitions; pack up test kits; restock test kits, brochures, and consent and patient assistance paperwork forms Assist in the collection of variant information data, coverage metrics or other relevant data to support genetic test interpretation and/or report writing Organization of peer-to-peer reviews to appeal insurance denials

 

 

 

 

 

 

Assist with optimization of clinic and operational workflows and metric tracking Participate in project activities and process improvement efforts, participate in relevant team meetings, organize project meetings and agendas Genetic/genomic literature searches. Locations:
Gibbs Cancer Center, Pelham or Spartanburg office
Some remote work