Unilever is currently hiring for Asst Manager Customer Facing dCommercebased inGrha Unilever, Indonesia
About Unilever
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
Job Purpose
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are interested in Supply Chain and Operationthen this role is just for you!
Main Responsibilities
Main responsibility is to execute seamless dCommerce order to cash and improve service level through:
Managing orders to be delivered On Time In Full (OTIF) with close communication with customers
Collaborating with Customer Development (CD) team to manage sales achievement and operational excellence
Collaborating with Customer Service Operations team for smooth order management: order entry, order validation, allocation and shipment planning
Collaborating with Planning team to gain insight on stock availability and maximize fulfillment
Collaborating with logistics team for seamless delivery and inbound process
Collaborating with Bill to Cash team for smooth billing to cash collection
Proactive master data alignment with customers
Rolling out dCommerce digitalization projects to customers
Candidate Criteria
Experience & Qualification
Undergraduate degree in Supply Chain/Engineering/Business related fields
Minimum 2 years of Supply Chain or Ecommerce experience
Agile, proactive and curious
Demonstrate ability to work collaboratively with cross-functional teams
Stakeholder management
Strong analytical skills and attention to detail
Strong commitment and results-oriented
Strong influencing and interpersonal skills
Strong Microsoft Excel skills
Leadership
You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
Critical SOL (Standards of Leadership) Behaviors
PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results.Has an owner’s mindset, using data and insight to make decisions.
PERSONAL MASTERY: Sets high standards for themselves.Actively builds own wellbeing and resilience.
CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers.Invests time inside and outside to understand the needs of consumers.
PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
AGILITY: Explores the world around them, continually learning and developing their skills.
Note: Unilever embraces diversity and encourages applicates from all walks of life! We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. If you require any support to complete your application or any subsequent stage throughout your recruitment journey with us at Unilever, then please specify how we may be able to assist you.
Additional Information
Please be aware if you are applying for this role, we require you to have working rights in the country where the role will based in. If successful, your application will be treated as a self-initiated Change Location Outside of Country (CLOC) transfer. This means any relocation costs must be self-funded. Please speak to your Talent Partner if you have any questions.
While we have identified internal successors for this role, we remain committed to a thorough and fair selection process. We encourage all qualified candidates to apply, as we value diverse perspectives and experiences that can contribute to our team's success. The ideal candidate will possess the skills and qualifications outlined below and will have the opportunity to demonstrate their suitability for the position through a comprehensive evaluation process. We look forward to reviewing your application and exploring how you might bring fresh insights and energy to our team
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.