· Leads the team to support overall department processes and procedures. Held accountable to enforce all departmental and Company guidelines and policies
· Recruits and interviews potential new Team Members, along with participates in new hire training and mentoring
· Proactively seeks and schedules ongoing workshops and training sessions (both group and 1:1 in the field) to support maximum production, team building and culture
· Interacts with Sales Managers and ensures all Marketing needs are met with tours at the sales gallery
· Participates and leads in department meetings, training sessions, and other meetings required
· Develops/coaches individual Team Members, in an on-going process, to ensure their commitment and understanding of the sales process to generate maximum efficiencies
· Organizes and leads monthly trainings for Marketing Team Members who are underperforming in making their numbers in previous month(s)
· Regularly informs Director of any relevant information in regards business needs and/or Team Members
· Implements and maintains tools used to enhance productivity for Team Members
· Ensure accurate documentation of all Team Member issues within Marketing.
· Partners with Marketing Director to provide coaching and performance documentation to Team Members for performance standards, including performance reviews
· Responds to Team Members inquiries regarding payroll, NQ’s, coding, spiffs
· Creates and fosters a motivated Team environment
· Handles Employee Relations matters appropriately and seeks counsel from Human Resources when needed
· Ensures staffing is at optimum levels based on departmental requirements
· Effectively manages schedule and PTO requests to achieve department requirements
· Ensures timely processing of schedule for team on weekly basis.
· Verifies Policies/Procedures and Training Manuals are updated as needed.
· Meets and achieves monthly, quarterly, and yearly goals for: tour flow, volume, penetration, VPG, and Vacation Package Sales
· Assists in resolving customer relations issues pertaining to Marketing at the sales galleries or post tour
· Ensures all locations have current promotions and materials including: gift lists, invitations, and promotional items
· Ability to cover shifts for absent Team Members including interacting with guests and booking of tours
· Regularly monitors marketing reps presentations and all customer interactions
· Ensures that staffing at all locations are at optimum levels based on production and departmental requirements. Ensures coverage at all locations in event of call outs/shift changes
· Anticipates challenges and proactively problem solves with Management to mitigate effects on production
· Adheres to the HILTON Values, while also holding Marketing Team Members accountable to them as well
· Carry out all other reasonable requests by Management of which one is capable of performing.
· Must be available to work Saturdays, Sundays, evenings, holidays and any other days/ hours as required per business needs.
· Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership and Now.
· Completes all required Company training/compliance courses as assigned.
· Adheres to Company standards and maintains compliance with all policies and procedures
· Performs other duties as assigned.
Compensation: $59,985.00 CAD annually plus commissions and/or bonuses governed by a compensation plan. Why do Team Members Like Working for us? Our Mission and Values A people-first culture Internal growth opportunities Being part of an industry leader in the hospitality field Benefits include extended health & dental and vision coverage Short term and long term disability benefits Employee Assistance Program that supports your physical and mental well-being Wellness allowance Group RRSP Recognition Program and Rewards Team Member and Family Travel Program providing reduced hotel room rates!