THE JOB:

The primary purpose of the Assistant Chef Concierge at The Cosmopolitan is to support the operation, department hiring, training, and reinforce consistent delivery of service.

THE DAY-TO-DAY:

Supervise the daily operation to ensure efficiency and accept full responsibility for the department in the absence of the Chef Concierge.Provide input into and executes the development, implementation, and measurement of guest service standards consistent with the Company’s Standards and brand attributes.Review received guest surveys, social media reviews and address possible departmental/service opportunities for improvementKeep the Chef Concierge informed on all pertinent information related to the department and report irregularities and problems as they occur, and document situations as they occurEnforce departmental audit program and evaluate quality assurance, ensuring all team members are consistently delivering superior serviceContribute to the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing guest’s needs within the dynamic hospitality and gaming environment.Oversight of department's training procedures; monitoring completion of assigned mandatory training, updating training policies, procedures, and departmental practices as necessary, and conducting New Hire Training program and probationary reviews.Participate in departmental functions including short and long‐term planning, accounting, payroll, employee relations, recognition, licensing, and day‐to‐day operations.

THE RIGHT CANDIDATE WILL HAVE:

2+ Years of Prior Relevant Supervisory/Managerial Experience in Hotel Operations.Bachelor's Degree or equivalent experience.

WHAT WILL MAKE YOU STAND OUT:

4+ Years of Prior Relevant Experience in Guest Service.1+ Years of Prior Relevant Experience in VIP Services, Front Desk, and/or Concierge.Active in the Southern Nevada Hotel Concierge Association or Les Clefs D’or USA.Bachelor’s Degree or equivalent.

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and moreFree meals in our employee dining roomFree parking on and off shiftHealth & Income Protection benefits (for eligible employees)Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!