Job Summary/ Purpose of Position

 

Assistant Service Manager(Warranty)

In charge for warranty administration outgoing material and getting claims from factories, to ensure the customer satisfaction, support for the Customer Service staff and operational assistance to Head of Customer Service.

 

Role and Responsibilities

 

Operational assistance to the Head of Customer Service and Sales Team Handling of service requests.
Arranging of service activities
Train company and Customer Service staff with Head of Customer Service, Service Managers Assure technical support to customers, Service engineers and the sales department
Ensure adherence to warranty policies including fitment of warranty parts, return of failed parts. Ensure warranty recoveries from concerned factories by raising clear and timely warranty claims,
Planning of tools, software availability with all engineers.
Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MOM's, emails, etc.
Requirements:
Special abilities, skills:
Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group settings.
Field experience as Service Engineer
Ability to interface with all levels of staff.
Demonstrated ability to handle confidential information.
Perform other related duties as assigned & assist company in any needed duty to achieve Company goals. Working with a pro-active approach.

 

 

Qualification and Education Requirements

BE/Diploma Mechanical

 

Experience

Should have 9-10 years of working experience on Earthmoving and mining equipment as Service/Sr. Service engineer/Asst Manager Service/Warranty Manager. Preferably Excavators, Wheel Loaders, Dozers etc.

 

Our offer

 

- Compensation at par with industry standards | Coporate Health Insurance & term life insurance.

 - Financial Stability | annual reviews | service awards & reward recognization | career progression

 - Join a dynamic and safety foucsed team

 

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Sneha Shelke at: sneha.shelke@liebherr.com..

One Passion. Many Opportunities.

 

The company

Liebherr India Private Limited with its main site in Mumbai was founded in 2006. It is responsible for sales and customer service of maritime cranes, construction machines (earthmoving, special deep foundation, tower cranes, and concrete technology), mining, mobile and crawler cranes and material handling technology in India and some neighbouring countries.  

 

Location

Liebherr India Private Limited

Kesar Solitaire, 25th & 26th Floor, Plot No. 5, Sector 19

Sanpada, Navi Mumbai – 400705, India

 

 

Contact

Ms. Sneha Shelke

sneha.shelke@liebherr.com