**Additional Information** **Job Number** 24215405 **Job Category** Food and Beverage & Culinary **Location** Sheraton Grand Chennai Resort & Spa, 280 ECR, Vedanamelli, Chennai, Tamil Nadu, India, 603104VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Grand%20Chennai%20Resort%20%26%20Spa%2C%20280%20ECR%2C%20Vedanamelli%2C%20Chennai%2C%20Tamil%20Nadu%2C%20India%2C%20603104) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. **CANDIDATE PROFILE** **Education and Experience** • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. **CORE WORK ACTIVITIES** **Assisting in Food and Beverage Operations** • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Provides excellent customer service to all employees. • Responds quickly and proactively to employee's concerns. • Uses coaching skills throughout the property. • Demonstrates self confidence, energy and enthusiasm. • Motivates and encourages staff to solve guest and employee related concerns. **Ensuring Exceptional Customer Service** • Provides excellent customer service. • Responds quickly and proactively to guest's concerns. • Understands the brand's service culture. • Sets service expectations for all guests internally and externally. • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. • Follows up to ensure complaints have been addressed to the guest's satisfaction. • Develops a relationship with all guests to build repeated clientele internally and externally. **Additional Responsibilities as Assigned** • Complies with all corporate accounting procedures. • Assists GM as needed with annual Quality audit. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.