**Additional Information** **Job Number** 25032508 **Job Category** Rooms & Guest Services Operations **Location** The Westin Warsaw, Al. Jana Pawla II 21, Warsaw, Poland, Poland, 00-854VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Warsaw%2C%20Al.%20Jana%20Pawla%20II%2021%2C%20Warsaw%2C%20Poland%2C%20Poland%2C%2000-854) **Schedule** Full Time **Located Remotely?** N **Position Type** Management The Westin Warsaw, a five-star hotel in the heart of the city and part of the Marriott International family, is looking for a passionate and dynamic Front Office Assistant Manager to lead our guest services team. We value employees who contribute to our success, offering extensive training and development programs to help grow their skills and careers. As part of our team, you'll work in one of Warsaw’s most stunning hotels, featuring elegant rooms, suites, and a restaurant specializing in Mediterranean and Middle Eastern cuisine. This entry-level management role supports daily operations in Rooms, Recreation, and Guest Services. You'll oversee guest arrivals and departures, maintain high cleanliness standards, and ensure an outstanding guest experience while driving team performance and operational goals. If you have a passion for hospitality, leadership experience, and the ambition to thrive in a premium setting, we’d love to hear from you. **Key Responsibilities:** + Oversee daily operations, ensuring top-tier service, adherence to brand standards, and exceeding guest expectations; + Lead, inspire, and support the Front Desk and Westin Service Express teams to consistently deliver outstanding service and hospitality; + Handle guest inquiries, requests, and concerns with professionalism, efficiency, promptness and a personalized approach; + Collaborate with various hotel departments to ensure guests’ needs are met efficiently; + Uphold and enhance premium brand standards, maintaining the highest level of guest satisfaction; + Implement and refine hotel procedures to optimize efficiency and service quality; + Drive revenue growth and guest loyalty through upselling, the Marriott Bonvoy program, and tailored guest interactions. **Requirements:** + Minimum of 3 years of experience in Front Office Management or a similar role in a hotel environment; + Strong leadership skills and ability to inspire a team; + Exceptional communication, problem-solving, and organizational abilities; + Knowledge of hotel management software (Opera) and operational processes; + Passion for hospitality and a commitment to delivering excellence; + Fluent in English; additional languages are a plus; + F&B background and experience is a plus; + Ability to work in a fast-paced, high-pressure environment; + Understanding of budgeting, forecasting and payroll management. **What we offer?** + Special rates for team members, their friends, and family at our hotels; + Tailored development opportunities; + Private medical care and possibility to join a group insurance; + Multisport card; + Lunches in the employee canteen; + Employee Referral Program with attractive bonuses; + Diverse career opportunities worldwide; + Diverse and open team as well as regular team events. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​team, and **become** the best version of you.