Job description Introduction We are seeking an experienced, outcome and governance minded team member to join our new 2nd line Operational Risk Assurance team. In this role, you will be responsible for evaluating the quality, accuracy, and effectiveness of processes, controls and customer outcomes across the operational teams. Join our dynamic team and make a meaningful impact on our organisation’s success. 
What you will be doing
Assess customer journeys considering all appropriate data and information to provide an resourceful view on customer outcomes Evidence that all operational activities have been handled in accordance with policy and process with no potential risk/concerns Provide independent review and challenge to first line control frameworks  Meticulously record assurance activities with internal reporting, demonstrating areas of compliance and non-compliance 
Who we are looking for
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will
Have in depth knowledge of Safer Gambling and AML procedures Have a keen eye for attention to detail for the ability to spot errors, inconsistencies, and risks in processes and outcomes Have analytical skills with the capability to analyse data and identify root causes of issues Have great time management to be able to effectively prioritise tasks and have the ability to meet deadlines 
What we offer
Our roles offer more than just a job, you’ll become part of the William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer –
Financial: Rewarding salary and bonus schemes Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!  Holiday entitlement: You’ll be entitled to 25 days holiday, plus 8 bank holidays and an extra day for your birthday Perks and discounts: Discounts at a range of high-street retailers  Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme Healthcare: We prioritise your health and well-being, offering comprehensive healthcare options Pension package and life assurance: Safeguarding your financial future and offering peace of mind 
More about evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke. 
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Apply
At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
Apply today to kickstart your application with the evoke Family!