Detailed duties include:
Reporting and notification of critical and non-critical events from initial discovery through resolution.Direct tasks during the initial phase of crisis response in accordance with established Disaster Recovery / Business Continuity protocols.Oversee physical access control at multiple global sites through our access control system to monitor and verify authorized and any attempts of unauthorized entry to Asurion property including those areas deemed critical and requiring exclusive access authority.Identification and acknowledgement of various access control system generated alarms as well as initiation of appropriate response modalities.Monitoring various closed-circuit television (CCTV) platforms to ensure the integrity of building perimeters, exterior doors, and sensitive areas such as data centers and other business critical functional units.Interrogation of various video management systems to provide documentation, and in some cases, evidence of incidents on Asurion property.Troubleshooting technical hardware and software issues, collaborating with access control or video field technicians, programmers, and physical security managers to resolve alarm, CCTV, and access control issues.Monitoring of cargo shipments to mitigate the risk of theft and other cargo security threats from initial movement to destination; to include the notification of appropriate personnel and/or authorities of any deviation of specified routes.Ability to provide excellent customer service by ensuring all forms of written and verbal communication is courteous and professional.Ability to guide and assist internal customers during emergency and non-emergency situations wherever in the world they may occur.Proactively identify circumstances that could affect Asurion business travelers; collect and disseminate information to enhance situational awareness.Processing daily reports to document all ASOC activity.Collect, analyze, and disseminate metrics to facilitate management decision planning.Facilitate emergency notifications to sites globally via Asurion’s mass notification platform to enhance the security and safety of employees.Provide guidance to onsite uniformed security staff and initiate an immediate security response among international sites.Performance of all other duties assigned by the Asurion Security Operations Center Senior Manager.
Minimum Education, Licenses and Certifications Required
High School Diploma required.Bachelor’s degree from an accredited university preferred.ASIS CPP or similar certification preferred.
Specific Experience and Skills Required
A minimum one (1) year of security related experience within the last 3 years.Must be proficient in current technology platforms.Prior work experience with security systems, including access control systems, alarm monitoring, closed circuit television systems, telecommunications systems, and video surveillance.Candidate work experience preferably would include one or more of the following:o Law enforcement experience
o Security related experience
o Military service
o Intelligence gathering tradecraft
o Graduate of Police/Corrections Academy
o Criminal Justice/Security Degree, Associate or higher
Why Asurion?
Simply put, Asurion helps people stay connected. We are a privately held company which enables us to focus on long term customer and client value. We provide over 290 million consumers around the world with simple, intuitive technology advice to help them get the most from their devices; support to fix their issues and connectivity crisis, and device protection to ensure they receive a replacement or repair. When a product is missing or simply doesn't work properly, Asurion’s 17,000 employees are focused on solving the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. By partnering with leading retailers, mobile carriers and pay-tv providers, Asurion helps make customers lives a little easier and their technology a lot more amazing.