Background: The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. At work in over 40 countries and 26 U.S. cities to restore safety, dignity and hope, the IRC leads the way from harm to home. Domestically, our 26 offices across the U.S. ensure new arrivals have food, shelter, and clothing, and work with refugees to help them gain self-sufficiency. 

Scope of Work: The Walk-In Services Casework team provides case management services to over 700 new walk-in clients each year at the IRC in Silver Spring. The team works directly with new refugees, asylees, parolees, and other humanitarian immigrants resettling in the DC Metro area, including Haitian, Ukrainian, Latin American, African, and Middle Eastern individuals, striving to provide them the necessary barrier reduction services and resources to become self-sufficient in the U.S. This position will report to a Walk-In Caseworker or the Walk-In Coordinator. 

Responsibilities: 

Assist with new client orientation days by sending welcome emails, printing documentation, recording attendance, and filling out any required new client forms and paperwork. 

Submit and follow up with a variety of external referrals, including for English classes and health screenings. 

Conduct follow up calls with clients and provide guidance or assistance with support of supervisor. 

Request and procure required documentation from clients, such as when they receive their social security card. 

Research and build community resources to fill any gaps in services. 

Request and distribute small on-site donations from inventory, including the activation of donated cell phones. 

Coordinate and conduct in-person training events for clients, for instance on how to use the local library or public transportation. 

Regularly track service provision through electronic data entry and organize required client documentation. 

Other duties as assigned by the Walk-In Casework team.

Learning Objectives: 

Intern will gain US resettlement agency experience. 

Intern will acquire knowledge of internal programs and public benefits available to humanitarian immigrants. 

Intern will learn how to communicate with a diverse population, including how to effectively utilize interpreters. 

Intern will gain skills in building resources and training limited English proficiency clients. 

Intern will learn tracking and reporting requirements for resettlement agencies and how capturing this data improves services.