Major Responsibilities: A. Clinical Support/Health Outcomes: Provide support in delivery of quality clinical care. 1)1. Handles patient flow, including the preparing of rooms and patients and other duties assigned as identified by Advocate Medical Group physician office standards protocol. 2)2. During the visit measures and records accurately: blood pressure, pulse, temperature, height, weight, records reason for visit as appropriate 3)3. Demonstrates the ability to perform the following functions regarding athletic injuries: prevention, assessment, treatment, and reconditioning as set forth by the NATA Board of certification 4)4. Provides patient education and discharge instructions including the demonstration of a prescribed home exercise program. 5)5. Performs various tests/procedures independently as prescribed by the physician in accordance with certification and scope of care. 6)6. Demonstrates proper taping, strapping, bracing, and fitting of athletic equipment. 7)7. Management of concussion patients utilizing ImPACT testing. Under the provisions of the Illinois Athletic Trainer's Practice Act, they shall maintain an ethical and professional medical environment consistent with the standards of care established by the National Athletic Trainers Association and the Illinois Department of Financial and Professional Regulation and Advocate Medical Group. 8)8. Performs other duties as assigned. B. PATIENT SATISFACTION AND SERVICE: Provides efficient high-quality service to patients who arrive for appointments, who telephone, visit in person, or at school. 1)Consistently demonstrates sincere concern and empathy in interactions with patients 2)11. Creates and maintains an environment that is patient centered as evidenced by availability of same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and high satisfaction scores 3)In collaboration with team, meets or exceeds established patient satisfaction targets 4)Treats patients, families and associates with respect and incorporates cultural differences into interactions/care 5)Participates in activities to evaluate and improve processes that will contribute to patient and associate satisfaction 6)Completed all required customer service training and compliance with scripting initiatives. 7)7. Consistently provides a warm, sincere greeting when dealing with patients over the phone, in person, and introduces themselves and their role with the patients. Smiles and maintains positive eye contact when dealing with internal and external customers. 8)8. Attends to waiting patients in reception area and ensures that they are seen in a timely manner, and promptly informed of any delay, updating every 15 minutes 9)Follows through on actions, takes ownership of job responsibilities, and practices Service Recovery where identified 10)Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards. C. LEADERSHIP AND PROFESSIONAL DEVELOPMENT: Demonstrates leadership in day to day activities. 1)Displays problem-solving, decision-making, decision sharing and conflict resolution to support team outcomes. 2)Assists in the implementation of center/organizational initiatives 3)Establishes and maintains rapport with patients, families, co-workers, and other associates. 4)Seeks opportunities to further education and enhance leadership skills 5)Maintains NATA certification and CPR certification 6)Collaborates with physician in planning and/or implementing new processes D. FUNDING OUR FUTURE: demonstrates an understanding of the business process. 1)Understands order completion and documentation for appropriate charge capture and risk reduction 2)Works with physician and billing department to accurately code and capture charge 3)Maintains inventory par levels using standard products and paying attention to waste. 4)Promotes a green environment by adhering to organizational guidelines for recycling and prudent utilization of resources 5)Utilizes organizational resources in a responsible/cost effective manner. Licensure: Athletic Trainer Education/Experience Required: Bachelor's degree in related field. Knowledge, Skills & Abilities Required: Good communication skills. Computer skills. Interpersonal skills. Time Management skills. Team oriented. -CPR certification -NATA (National Athletic Trainers Association) certification -State of Illinois Athletic Training License Physical Requirements and Working Conditions: -Team-oriented -Ability to travel to outreach clinics -Ability to work under stressful conditions and difficult situations -Ability to work varying shifts by day of the week to meet needs of the center -This position can recognize needs and behaviors of a variety of patient age groups; i.e. understand child growth and development, normal pattern of adolescent behavior and looks for normal signs of aging. If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. Addendum: Title: Certified Athletic Trainer Department: 0224 – Pediatric Sports Medicine Process Level: AMG – Yacktman Pavilion (25106) Supervisor: Mgr Practice/Supervisor Clinical PURPOSE: The certified athletic trainer will support the physician and other providers in delivering quality healthcare hospitalized and ambulatory patients. They will be responsible for prevention, care and treatment of musculoskeletal and sports-related injuries and illness. ACCOUNTABILITIES AND JOB ACTIVITIES: A. Clinical Support/Health Outcomes: Provide support in delivery of quality clinical care 1. Handles patient flow, including the preparing of rooms and patients and other duties assigned as identified by Advocate Medical Group physician office standards protocol. 2. During the visit measures and records accurately: blood pressure, pulse, temperature, height, weight, records reason for visit as appropriate 3. Demonstrates the ability to perform the following functions regarding athletic injuries: prevention, assessment, treatment, and reconditioning as set forth by the NATA Board of certification 4. Provides patient education and discharge instructions including the demonstration of a prescribed home exercise program. 5. Performs various tests/procedures independently as prescribed by the physician in accordance with certification and scope of care. 6. Demonstrates proper taping, strapping, bracing, and fitting of athletic equipment. 7. Management of concussion patients utilizing ImPACT testing. Under the provisions of the Illinois Athletic Trainer's Practice Act, they shall maintain an ethical and professional medical environment consistent with the standards of care established by the National Athletic Trainers Association and the Illinois Department of Financial and Professional Regulation and Advocate Medical Group. 8. Performs other duties as assigned. B. PATIENT SATISFACTION AND SERVICE: Provides efficient high-quality service to patients who arrive for appointments, who telephone, visit in person, or at school. 1. Consistently demonstrates sincere concern and empathy in interactions with patients 2. Adheres to Advocate Medical Group service standards and MVP 3. In collaboration with team, meets or exceeds established patient satisfaction targets 4. Treats patients, families and associates with respect and incorporates cultural differences into interactions/care 5. Participates in activities to evaluate and improve processes that will contribute to patient and associate satisfaction 6. Responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification tag at all times. 7. Consistently provides a warm, sincere greeting when dealing with patients over the phone, in person, and introduces themselves and their role with the patients. Smiles and maintains positive eye contact when dealing with internal and external customers. 8. Attends to waiting patients in reception area and ensures that they are seen in a timely manner, and promptly informed of any delay, updating every 15 minutes 9. Follows through on actions, takes ownership of job responsibilities, and practices Service Recovery where identified 10. Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards. 11. Completed all required customer service training and compliance with scripting initiatives. 12. Creates and maintains an environment that is patient centered as evidenced by availability of same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and high satisfaction scores C. LEADERSHIP AND PROFESSIONAL DEVELOPMENT: Demonstrates leadership in day to day activities. 1. Displays problem-solving, decision-making, decision sharing and conflict resolution to support team outcomes. 2. Assists in the implementation of center/organizational initiatives 3. Establishes and maintains rapport with patients, families, co-workers, and other associates. 4. Seeks opportunities to further education and enhance leadership skills 5. Maintains NATA certification and CPR certification 6. Collaborates with physician in planning and/or implementing new processes D. FUNDING OUR FUTURE: 1. Understands order completion and documentation for appropriate charge capture and risk reduction 2. Works with physician and billing department to accurately code and capture charge 3. Maintains inventory par levels using standard products and paying attention to waste. 4. Promotes a green environment by adhering to organizational guidelines for recycling and prudent utilization of resources 5. Utilizes organizational resources in a responsible/cost effective manner. ASSOCIATE BEHAVIORS OF EXCELLENCE Be Responsive Timeliness and consideration when addressing communication; attentiveness to issues and concerns; responding with kindness, patience and respect; taking responsibility for issue resolution; adapting to change, ambiguity and multiple priorities; quality and consistency of service; handling of service feedback and improvement opportunities. Be Respectful Fair and respectful treatment of all people; appreciation for cultural diversity; handling of conflict and difficult conversations; clear and open communication; building candid and trusting relationships; contributing to a culture of mutual respect; handling of disrespectful behavior. Be Professional Maintenance of industry and professional knowledge; application of learning into strategy; response to stressful situations and unexpected challenges; representing Advocate positively; acting in the best interest of Advocate; demonstrating integrity and ethics; protecting confidentiality and privacy. Be Accountable Following through on promises and commitments; monitoring progress to meet deadlines; participation in process improvements efforts; contributing to department and site goal achievement and KRA outcomes. Be Collaborative Managing up other people and groups; sharing useful information; effectiveness of handoffs; recognizing individual and team accomplishments; sharing credit for success; partnering with others to improve service; participation in cross-functional teams. Be Safe Demonstrating safety behaviors and error prevention tools in daily work; reporting errors, near misses and unsafety conditions that may lead to patient or associate harm; participating in site and system safety initiatives. POSITION REQUIREMENTS - Strong ability to communicate clearly and effectively in a caring manner - Team-oriented - CPR certification - NATA (National Athletic Trainers Association) certification - Bachelor’s degree - State of Illinois Athletic Training License - Ability to travel to outreach clinics - Ability to perform lifting/transfer activities relating to patients as needed, ability to stoop/bend - Ability to work under stressful conditions and difficult situations - Ability to work varying shifts by day of the week to meet needs of the center - This position can recognize needs and behaviors of a variety of patient age groups; i.e. understand child growth and development, normal pattern of adolescent behavior and looks for normal signs of aging. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.