We are looking for a local to Charlotte candidate to join the team for a direct hire 3-day onsite hybrid role as an Atlassian Admin. In this role, the successful person will be managing and optimizing the FDSOne Jira software, Jira service management and confluence instances. In charge of configuring workflows, managing user permissions, and maintaining overall system efficiency. Responsible for handle integrations with other tools, ensuring that Jira supports the specific needs of the organization. Configure and customize Jira projects, workflows, permissions, and notifications to align with business processes. Develop and maintain automation scripts using scripting languages (e.g., Groovy, Python) to streamline processes and improve efficiency. Acts as a bridge between the technical and non-technical realms. Will participate in, and sometimes lead, proof of concept and first of a kind activities to validate product concepts.

Responsible for surpassing customer expectations to achieve high quality, innovative solutions that are delivered on-time. Has diversified knowledge of methods and practices in broad areas of infrastructure development and operations. Recognized by peers as a strong collaborator. Must excel in a team environment that changes with new technology adoption and evolving customer requirements. Works with some supervision on the most complex projects and desires to obtain complete latitude for independent judgment. Has excellent written and verbal communication skills.

Responsibilities

Administer and manage Jira Software, Jira Service Management, and Confluence instances.
Configure and customize Jira projects, workflows, permissions, and notifications to align with business processes.
Implement and manage Jira schemes, including issue types, screens, fields, and custom fields.
Perform regular audits of Jira configurations to ensure optimal performance and compliance with organizational standards.
Integrate Jira with other tools and systems, such as CI/CD pipelines, version control systems (e.g., Git), and other Atlassian products.
Develop and maintain automation scripts using scripting languages (e.g., Groovy, Python) to streamline processes and improve efficiency.
Implement and manage webhooks, REST APIs, and other integration points to enhance Jiras functionality.
Provide user support and training on Jira and Confluence best practices, including creating and maintaining user guides and documentation.
Conduct training sessions and workshops to onboard new users and enhance the skills of existing users.
Troubleshoot and resolve user issues, providing timely and effective solutions.
Monitor system performance, troubleshoot issues, and implement improvements to ensure high availability and reliability.
Perform regular backups, updates, and maintenance tasks to keep Jira and Confluence instances up-to-date and secure.
Manage user access and permissions, ensuring compliance with security policies.
Collaborate with DevOps teams to integrate Jira with CI/CD pipelines and other DevOps tools.
Assist in the design, implementation, and maintenance of CI/CD pipelines to automate the software delivery process.
Monitor and optimize the performance of CI/CD pipelines, ensuring efficient and reliable deployments.
Work with development and operations teams to implement best practices for continuous integration, continuous delivery, and infrastructure as code.
Participate in incident management and root cause analysis to improve system reliability and performance.
Collaborate with cross-functional teams to gather requirements and implement solutions that enhance productivity and efficiency.
Work closely with development, QA, and operations teams to ensure seamless integration of Jira with other tools and processes.
Stay updated with the latest Jira features, plugins, and best practices, and proactively recommend improvements.
Using Infrastructure As Code (IAC) best practices, create automated infrastructure within the cloud and on-premise platform, including package management, application load and configuration, and systems monitoring and administration.
Contribute to Operations strategy planning, design, implementation, and maintenance activities.
Be part of maintaining a 24x7, global, highly available SaaS environment according to internal and external service levels agreements.
Ensure the production environment is operating in accordance with established procedures and best practices.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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