Position Title: Atlassian Platform Engineer

Position Type: Regular - Full-Time ​

Position Location: Toronto HQ 

Grade: Grade 05 

Requisition ID: 33946 

 

 

JOB RESPONSIBILITIES:

Platform Management and Customization: Manage the overall health, performance, and reliability of the Atlassian platform. This includes user management, permission schemes, project configurations, and workflow customizations.Jira Instance Development: Build and configure Jira instances from the ground up, ensuring they align with organizational needs and best practices.Integration with ServiceNow: Develop and maintain integrations between Atlassian and ServiceNow, ensuring seamless data flow and process alignment between the two platforms.Integration with Azure DevOps: Develop and maintain integrations between Atlassian and Azure DevOps, ensuring seamless data flow and process alignment between the two platforms.Requirement Gathering: Collaborate with various departments to understand their needs and translate these into technical requirements for Jira configurations and integrations.Best Practices Implementation: Apply ITIL, Agile, DevOps, Lean Management, SAFe, and KCS best practices to optimize Jira administration and ensure alignment with organizational goals.Enterprise Reporting: Establish consistent reporting across projects to facilitate the roll-up of data across groups, divisions, and departments on dashboards, reports, roadmaps, and other reporting tools.Jira Expertise: Serve as the go-to person for all Jira-related needs. This includes setting up new projects, establishing best practices, and modifying workflows, schemes, and automations to enhance team efficiency.Customization and Scripting: Develop custom Jira plugins, scripts, and workflows using Jira Scripting (Groovy), ScriptRunner, and other tools to automate processes and improve functionality.User Training and Support: Provide training and ongoing support to Atlassian users and project managers across the organization, helping them leverage the platform to its fullest potential.Plugin Management: Identify and implement plugins that meet specific organizational needs, ensuring that the Jira environment is optimized for the tasks at hand.Solution Implementation: Continuously seek out and implement new solutions to address challenges within Atlassian, acting as a problem solver for the platform.Documentation: Create and maintain comprehensive documentation for Jira configurations, integrations, and customizations to ensure clear knowledge transfer and system sustainability.Continuous Improvement: Identify and implement opportunities for process improvements within Jira, focusing on enhancing performance, usability, and system integration.Security and Compliance: Ensure that the Jira environment adheres to all relevant security standards and compliance requirements, particularly in relation to data protection and access controls.Troubleshooting: Diagnose and resolve issues within the Atlassian platform, working with internal teams and external vendors as necessary to minimize downtime and disruptions.

OTHER INFORMATION

Key internal relationships: ServiceNow Team, PMO, Deployment Services, IT Service Managers, IT Architects, Network Services, IT Security, IT Applications, HR, and Business Users.Key external relationships: External vendors, partners, and service providers.Travel: As required.Work Environment: Primarily a standard office environment, with potential for hybrid work arrangements.