Job Description

Pay: $16 per hour

At Great Wolf, the Attractions Attendant may work in any number of Attractions at Great Wolf Lodge, including but not limited to the Arcade, Ropes Course, MagiQuest, Moonstone Mine sluice, Bowling, Rock Wall other attractions within the Family Entertainment Center. Attractions Attendants ensure customer safety and satisfaction while participating in Attractions entertainment.

Hiring immediately with full-time, part-time, and flexible scheduling - must be at least sixteen (16) years or older. 

 

Join our Pack:   

* Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels   

* Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives   

* Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training   

* Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund   

* Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.   

  

Benefits:   

Medical, Dental, and Vision insurance   Health savings account   Telehealth resources   Life insurance   401K with employer match   Paid vacation time off   Paid parental leave   

Essential Duties & Responsibilities

Communicates with guests for transactions, to process registration and complete orders.Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelinesEducates guests on game play and wand operation for MagiQuestMaintains the daily operation of the MagiQuest game; documents and/or escalates any game operation or effects issues to Retail Manager on DutyPerform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfactionEnsure the daily operation of the attraction adheres to operating procedure guidelinesOutfits participants with correct safety equipment, makes adjustments, and properly attaches equipmentInspects all safety equipment to ensure proper functionAbility to assess and assist in possible emergency situations and help scared participantsEnsures the daily operation adheres to operating procedure guidelinesProvides outstanding customer service and engages in suggestive sellingAssists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricingPerforms cash-handling functions, including point-of-sale (POS) system, registers, and daily reportingEnsures attraction adheres to the highest standards of cleanliness, presentation, and serviceTo work on the Ropes Course, candidates must successfully complete ropes course and annual training covering operating procedures and technical competenciesAssists in other retail outlets/attractions as needed

Basic Qualifications & Skills

Must be 18 years or older to work the Ropes Course; 16 years or older to work in other Attractions areasSome High School education or equivalentMust be comfortable being at heights of 30 feet or more for extended periods of timeFlexibility regarding scheduling based on business demandsExperience utilizing basic math skills with ability to add, subtract multiply and divideProven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and proceduresSuccessful completion of a criminal background check and drug screen

Desired Qualifications & Traits

Previous experience demonstrating strong customer serviceAbility to multi-task and prioritize a variety of tasks with minimal directionPrevious experience with cash transactions and Point of Sale systemsProven teamwork skillsEnthusiastic and energeticComfortable working in varying weather conditions

Physical Requirements

Ability to lift up to 30 lbs.Able to sit and/or stand for long periods of time and climb multiple flights of stairs multiple times dailyAbility to bend, twist, and stretchAbility to work in a loud environment with flashing lightsCapable of fully extending arms overheadDexterity to pinch/squeeze with forceCandidates with a history of neck, back, shoulder, wrist, arm, and/or knee injuries may have difficulty with this position

Application Instructions:   

Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.     

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)