Job Description

Pay: $60000 per year - $60000 per year

At Great Wolf, the Retail & Attractions Manager is responsible for strategic planning and development of the retail department, managing staff and ensuring the achievement of operational objectives and the maximization of retail profitability.

Essential Duties & Responsibilities

Oversees all merchandising functions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcingResponsible for the strategic planning and development of the department.Oversees operation of all attractions including: Oliver Mining Company, Arcade, MagiQuest, MiniGolf, MiniBowling, XD Theater, Ropes Course, and other attractions as necessary.Oversees all merchandising functions for Attractions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing.Develops and manages labor, COS, and expense budgetsManages staff including employee-training programs, scheduling and employee relationsOversees sales functions including POS system, cash handling, budgets and daily reportingOversees administrative back-office functions of inventory coordinator, including training and maintenance of all department inventories, systems and reportingResponsible for department payroll, tracking employee hours and making time-clock changesAssists the Retail Director in every day operations of all areas of the Retail & Attractions Department, including gift shops, arcade, vending, and any other revenue producing venuesEnsures retail areas achieve the highest standards in areas of cleanliness, presentation and serviceDevelops, implements, and monitors programs ensuring a safe facility and work environment that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications ProgramsOrders and maintains supply levelsEnsures retail areas achieve the highest standards in areas of cleanliness, presentation and serviceAdherence to all standard operating procedures related to the role

Basic Qualifications & Skills

High school degree or equivalentExperience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)Minimum of 1 year experience supervising/managing large retail departmentMinimum of 3 years retail experienceSuccessful completion of criminal background check and drug screen

Desired Qualifications & Traits

Four year college degree or equivalent experience in Retail ManagementPrevious experience in Attractions Management and/or Retail Sales in a theme park or resort/hotel.Demonstrated ability to effectively resolve conflictCommitted to comprehensive and in-depth analysis, planning, and implementation of every work effortProjects a positive public relations image to team members and guests.Ability to motivate diverse groups to achieve extraordinary goals and overcome challengesExcellent management skills including conflict resolution, coaching, development and teamwork.

Physical Requirements

Sit or stand for extended periods of timeLift up to 30 lbs.Able to bend, stretch, and twist