Audio Conferencing Engineer Job Req ID: 40784 Posting Date: 8 Feb 2025 Function: Service Unit: Business Location: Debrecen, Hungary Salary: Competitive **Job Req ID: 40784** **Posting Date: 12/12/2024** **Function: Service** **Location: Debrecen, Hungary (Only)** Our hybrid working approach of “three together, two wherever” helps us to protect the flexibility that our people value, whilst nurturing an integrated and collaborative culture that drives team productivity and engagement. It means the majority of our desk based colleagues coming together for a minimum of 3 days per week (pro rata for part time colleagues), in the workplace or with customers, whilst having the option to decide where they work for the other 2 days (in line with our Hybrid working policy and procedure). We believe that “three together, two wherever” is the correct approach for our business and that working collaboratively can drive better team productivity and engagement which in turn has a positive impact on team performance. **Shift Work and On-Call Policy** This role as an Audio Conferencing Engineer involves providing critical support to ensure the seamless operation of audio conferencing systems. Due to the nature of the position, the following work arrangements apply: + **Shift Work** : The role requires flexibility to work in scheduled shifts to ensure coverage across different time zones. + **On-Call Rotation** : Participation in an on-call rota is required, which may include responding to urgent issues outside of regular working hours. Candidates should be prepared to adapt to these working arrangements and demonstrate a commitment to delivering exceptional service and support in a dynamic and fast-paced environment. We appreciate the dedication this role requires and ensure that appropriate training, support, and compensatory measures are in place to enable success. **Why BT?** We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future. **Why This Job Matters** We are looking for a skilled Tier 2 helpdesk engineer to join our BT Meetings 2nd line support team. The ideal candidate will be responsible for providing advanced technical support and troubleshooting for our internal staff and external customers. The Tier 2 helpdesk agent will work closely with Tier 1 agents to resolve more complex technical issues and escalate to higher levels of support when necessary. **Key Responsibilities** + Provide advanced technical support for hardware and software. + Troubleshoot and resolve escalated technical issues in a timely manner. + Collaborate with Tier 1 helpdesk to provide solutions and escalate issues when needed. + Document and update technical procedures and knowledge base articles. + Assist in training and mentoring Tier 1 helpdesk engineers. + Participate in on-call support rotation as needed. **Qualifications** + 2+ years of experience in a helpdesk or technical support role. + Good knowledge of BT Meetings Products(Teams, Zoom, Operator Connect & Webex) + Excellent communication and interpersonal skills. + Ability to work independently and as part of a team. + Multitasking abilities + Great organisations skills + Attention to details **Skills Required For This Role!** + Troubleshooting + Customer Service + Escalation Management + Continuous Improvement + Health & Safety + Requirements Management + Incident Management + Event Planning + Decision Making + Growth Mindset + Inclusive Leadership **Our leadership standards** **Looking in:** **Leading inclusively and Safely** I inspire and build trust through self-awareness, honesty and integrity. **Owning outcomes** I take the right decisions that benefit the broader organisation. **Looking out:** **Delivering for the customer** I execute brilliantly on clear priorities that add value to our customers and the wider business. **Commercially savvy** I demonstrate strong commercial focus, bringing an external perspective to decision-making. **Looking to the future:** **Growth mindset** I experiment and identify opportunities for growth for both myself and the organisation. **Building for the future** I build diverse future-ready teams where all individuals can be at their best. With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. **DON'T MEET EVERY SINGLE REQUIREMENT?** Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.