Summary:

Provide innovative technology to relative entities implementing, deploying and building, resolving day-to-day issues, and provide excellent customer support and problem resolution. Work closely with facilities, end users, sales, and third-party vendors to support audio/visual systems for all Golden Entertainment locations that employ the relevant technology.

 

 

Essential Functions and Responsibilities:

Interact with senior internal and external personnel on significant matters often requiring coordination between organizations Work with IT leadership, business stakeholders and with engaged vendors to design scalable and supportable enterprise AV solutions Demonstrate good judgment in selecting methods and techniques for obtaining solutions Identify opportunities for process improvements Write and/or maintain documentation such as; user manuals and reference guides related to AV equipment Perform IT hardware and software diagnostics and repairs (Laptops, desktops, mobile computing devices, Audio Video hardware, peripherals, IP Phones, etc.) Engage end-user, gathering requirements and analyzing to provide design and architectural recommendations as it relates to AV systems Provide technical support for troubleshooting Develop, organize and maintain standard operational procedures (including regular maintenance requirements) and workflow processes and procedures for AV systems Create documentation for testing and validation of the AV systems Maintain relevant and current knowledge and be a leader within assigned technical field Prioritize work efforts and multi-task in a very fast-paced environment Develop and maintain A/V floor plans with equipment availability in each conference rooms, training centers and collaboration spaces Must meet Company minimum driving standards Provide AV support for high profile meetings, events and other 24/7 On-Call Support Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards Perform other duties as assigned