Audio Visual (AV) Technician (AV & IT Support)
Location: London (Office-based)
This role is based 5 days a week from our office, 8 Bishopgate, London, EC2N 4BQ
Position Summary:
Bentley’s software products help build the physical infrastructure world around us, our customers range from operators within transportation, water, energy and cities.
The Workplace Services team is a global team, dispersed to regional facilities. The AV Technician will play a pivotal role in our flagship London office, ensuring the overall equipment in our Experience Centre, which features an 8 metre wide screen, enables our enterprise customers to realise the full potential of Bentley’s product offerings through visual and sound capabilities.
This role will also provide IT 3rd line technical support to all Bentley colleagues for any IT incident, service request, or general question but also provides Infrastructure support for various offices in the EMEA region.
The members of the Workplace Services team are responsible for establishing and communicating a consistent strategic direction and enforcing the IT policies.
Key responsibilities:
Providing exemplary customer-focused VIP Level Support to our Colleagues and Customers.
Troubleshoot & test our Experience Center AV equipment to avoid event interruptions. This includes daily and weekly preventative maintenance checks.
Provide Technical support of Conference rooms and Experience Center hardware, to include screen, camera, sound, light and associated hardware/software.
Answer, troubleshoot, research, and resolve incidents and service requests in accordance with Service Level Agreements, departmental goals, and individual performance targets.
Gather troubleshooting and problem-resolution information from other teams and document information in the appropriate department knowledgebase.
Provide ad-hoc support for newly received local escalations. When required, record the incoming incidents, service requests, and solutions into the ITSM system.
Meeting room and Experience Center Tasks:
Perform technical support, guidance and best practices during events in our experience center.
Recommend upgrades or enhancements to current technology to aid in our “customer experience”
Testing and general maintenance of all AV equipment; to include Troubleshooting, Testing and Maintenance to ensure AV equipment is always in working order. This may also include standard meeting rooms, large format video displays, video processing, audio systems and various other AV production equipment.
User Hardware/Server/Network Tasks:
Provide local support for Bentley colleagues such as Laptops, Monitors, and associated peripherals.
Perform installation, troubleshooting, maintenance, and backup tasks on server-class hardware and software under direction.
Perform general network troubleshooting and assist with localized network tasks under direction.
Ensure necessary patching and maintenance is being performed in conjunction with our Client Configuration team
Communication:
Interface with IT and business staff to enhance the quality and/or efficiency of the provided services.
Coordinate with external vendors to ensure feature enhancements and/or SLAs are met.
Projects:
Participate and/or initiate projects designed to improve service to our customers, such as improving site technology related to the London Experience Center.
Perform installations, configurations, and upgrade tasks that may require some research and analysis.
Documentation:
Assist with communication and documentation associated with changes for technical and non-technical audiences.
Acquire and maintain current knowledge of relevant information technology procedures, systems, and applications. Become a subject matter expert in various support areas. Maintain knowledge base and incident ticketing system.
What we are looking for:
5+ years of relevant technical support experience which includes production A/V equipment (lighting, audio equipment, camera equipment, Dante, NDI, and large format displays) along with 3rd line IT support
Practical Experience with Conference room technology such as Logi, Crestron, etc.
Knowledge of Teams Meeting room Technology.
Knowledge of Windows and MacOS operating systems. Advanced knowledge huge advantage to the role
Proven communication, interpersonal, organizational, and planning skills.
Knowledge of ITIL and ITSM Principles.
Prior experience of providing technical support to customer facing, onsite events
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About Bentley Systems:
Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.
www.bentley.com
Equal Opportunity Employer:
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.