Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description The David Rubenstein Forum is a University-wide facility for scholarly and academic discourse on campus. The venue supports and promotes inquiry, the open exchange of ideas, and the power of academic, interdisciplinary convening. The Forum is located at the intersection of East 60th Street and Woodlawn Avenue. It serves as a place where scholars gather and exchange ideas through activities that range from talks and workshops to multi-day conferences that span academic disciplines. The facility provides spaces and amenities that are not currently available on campus, including highly collaborative, well-appointed meeting and event rooms commensurate with the types of conferences, special events, workshops, and meetings that University faculty and academic departments host. The building has a sustainable design target of LEED Gold. Overview BASIC FUNCTION: The role's involvement in consult calls, BEOs, site visits, and planning meetings will drive revenue growth by identifying and capitalizing on upselling opportunities for equipment, labor, and creative services. This position is responsible for providing set up and operation of small to large-scale audiovisual systems in a hospitality environment and for providing Help Desk services while ensuring complete client satisfaction. Support includes but is not limited to audiovisual systems, lighting and control systems, wireless/wired connectivity, end users for PC's, Mac's, Tablets, Servers, Mobile devices, database connectivity, desktop applications, and associated hardware. Ensures service level objectives are consistently met for supported clients. Furthermore, maintaining high standards of customer service and adhering to departmental protocols will streamline operations and reduce inefficiencies, leading to better service delivery and higher client satisfaction. The role's focus on continuous improvement and professional development will foster innovation and elevate our service quality, contributing to greater financial success. Overall, this position will play a pivotal role in advancing our AV operations, enhancing client interactions, and boosting revenue by leveraging every opportunity for growth and service excellence. ESSENTIAL FUNCTIONS: Assist the Events staff to define and prepare AV needs/requirements for all events and coordinate live audio and video events Support multimedia, audio visual, and videoconferencing or VTC event operation Provide excellent customer service that includes communicating with end users in person and on Video Conference Assist end users with set-up for conferences, ensuring that all equipment is operable Monitor daily audio visual conference room schedule Provide presentation support including importing and manipulating presentation slides and supporting the capture, editing, publishing, and upload of final webcast and approved media Setup, operate, support, breakdown and transport AV equipment Presence of mind with quick decision and resolution when technical problem arise, especially during live production, cable, and internet streaming of all events Inspect and maintain functionality/appearance of conference and board meeting rooms for quality assurance Identify any IT and network related issues and ask for IT support in a timely manner Collaborate with organizational policy makers to establish and enforce proper AV practices and procedures Being a great representative of the AV David Rubenstein Forum Culture. Speaking with customers and teammates in a positive, friendly, and enthusiastic manner. Making AV consult calls, attending BEO, site visits, and other planning meetings to grow revenues and profitability. Upselling all equipment, labor, and creative services at every opportunity. Sets examples for staff in areas of personal character, commitment, organizational, customer service and leadership skills, and work habits. Maintain a high level of customer service with staff to ensure high levels of client satisfaction. Documenting activities daily based on David Rubenstein Forum, Quad Club, and University IT protocols. Seeking out ways to improve the operation to include service and financial results. Build upon the David Rubenstein Forum and Quad Club Culture, Core Values, and Core Purpose by being always a role model. Forge excellent relationships with Family members and key customers whenever possible. Basic knowledge of AV (flipcharts, microphones, laptops, projection, screens, static lighting, audio mixers, speakers, etc) Use good judgment and exhibit effective problem-solving and critical-thinking skills Assist faculty and others with set up and operation of video, lighting, sound, and other systems; pick up, inspect, and clean equipment after use Participate in the professional development of enhanced training to advance skills, knowledge, and abilities as they relate to the position MARGINAL FUNCTIONS: Perform other related duties as requested by management. Remain alert, courteous and helpful to guests and co-workers at all times. Qualifications QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Bachelor’s degree preffered Technical certification in related network and end user operating systems desired Minimum 1 -3 years of experience with various computer related technologies, including advanced knowledge of audio/visual technologies in a corporate or event-based environment Conference Center/Hotel or related experience Use of web streaming equipment and platforms including hardware encoding for webcasting Use of web conferencing and web meeting platforms such as Zoom, Blue Jeans, Webex, etc. Extron and/or Crestron AV and Lighting control systems experience desired Programming and troubleshooting installed audio and video control systems as well as patch bays, AV matrix switchers and routers