SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Assists the Audiologist in audiometric examinations to determine hearing loss.Maintains records of audiometric procedures and results.Reviews audiograms to determine follow-up testing.Schedules and registers patients for appointments based on recommendations of the audiologists.Manages inventory, supplies, and equipment: orders hearing aids, tracks processing/shipping of new or repaired hearing aids, records receipt of equipment arrival on unit, tracks purchase orders, creates sales orders for proper sale according to CO Department of Regulatory Agencies (DORA) Hearing Aid Fitting and Dispensing requirements (legal contract), dispenses programmed hearing aids to patients; coordinates return of hearing aids to patients if they have been sent offsite for repairs.Responsible for maintaining updated records for charges, credits, and refunds.Maintains on-site presence in clinic, providing support and customer service to patients who present with questions and concerns regarding hearing aids or assistive listening devices.Performs troubleshooting checks upon malfunctioning hearing instruments to determine if problems can be corrected or instrument must be returned for repairs.Provides limited servicing of assistive devices: may perform routine electro acoustical analysis of hearing aids using hearing aid test equipment for audiologist review; cleans earmolds and hearing aids; changes tubing in patients' custom earmolds; troubleshoots malfunctioning hearing aids; repairs devices with proper documentation when possible.Provides patient education regarding hearing loss prevention, over-the-counter products, hearing aid use and care.May also run daily walk-in clinic independently with supervision of audiologist on site.

Other Functions 

Promote the mission, vision, and values of the organization.Provide customer service as outlined in 7 Standards of Customer Service Excellence.Comply with confidentiality and other regulatory guidelines for the organization.Demonstrate the ability to be flexible, organized, and function in stressful situations.Collaborate effectively with colleagues and internal/external stakeholders.Other duties as assigned.

Additional Details:

Education, Certifications, and Licenses Required

High school diploma or GED.Associate degree preferred.Audiology Assistant certification (C-AA through ASHA) required within 1 year.BLS Certification

Experience Required

Minimum of 2 years professional/ and of customer service.Minimum 1 year of direct patient care.Combination of education and experience may be used to qualify for this position.

Knowledge, Skills, and Abilities:

Knowledge of

Expectations of competent, empathetic patient care and operational processes in a medical clinic.Insurances and revenue cycle processes, compliance with regulatory agencies.Cultural and population-based considerations that impact patient care.Standards of care, HIPAA, health care risk management principles, quality care expectations.

Skills in:

Effective communication with patients; demonstrates empathy, patience, and ability to project voice during communication with patients experiencing significant hearing deficits.Oral, written, and interpersonal communication skills with professional colleagues.Efficiency and organization in an environment with competing demands and priorities.

Ability to:

Promote teamwork and collaborate with other health professionals.Be flexible dealing with and adjusting to the many needs of professional staff, patients, and family members.Efficiently utilize electronic medical records and other clinically required technology.Adjust patient management practices to maximize productivity and quality of care.Work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.

Computer Skills: 

Proficient in Microsoft Office Products including Word, Excel, and PowerPoint

Other Qualifications:     

Experience in documenting in electronic health records

Travel Required: 

Must be able to travel up to 25% of the time if patient care demands.

Safety and Risk Management Responsibilities: 

Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; and reporting defective equipment and unsafe conditions.

Physical Demands: 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms.The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. 

Work Environment: 

Full-time, M-F

Position Information:

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!