Job Description Hybrid Schedule: M-F = 7am-4pm / must sit T, W, Th in the Cedar Knolls, NJ location, can work from home on Mondays & Fridays  The perfect Candidate for this role is someone who will be determined to finding a solution to the problem the ticket is presenting, rather than passing the buck. Someone one wants longevity and to grow within the organization.  Resolving about 70 tickets on a monthly basis.  Manage and maintain videoconferencing and AV facilities, including obtaining usage statistics and issue logs.  Provide user training and support, create and modify user documentation, and maintain system documentation.  Coordinate AV activities with client facilities, compile equipment inventory, and assist other coordinators.  Troubleshooting skills for commercial audio/visual systems, video conferencing systems, and platforms including: o Crestron Flex Video Conference Systems, Room Scheduling, AirMedia, DigitalMedia, and XiO o Cisco Video Conferencing Appliances, TMS, and Webex Management Platforms o Microsoft Teams Rooms o Zoom o Google Meet o Logitech Video Conferencing Systems and Sync o Lenovo ThinkSmart Appliances and Manager o Biamp Audio/Visual Appliances and Tesira Software o Poly Video Conferencing Appliances and Lens We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Compensation: $20/hr to $22/hr Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.  2-5 years of experience assisting clients and troubleshooting all audio-visual and video conferencing equipment issues, over the phone  Perform call setups and problem determination for various AV and video conferencing systems (e.g., Crestron, Cisco, Logitech, Microsoft Teams, Zoom)  Previous ticketing system experience (client uses Servicenow (SNOW))  Excellent problem-solving and troubleshooting skills. Degrees or industry-specific certifications like a CTS, Biamp certification, etc null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.