Hybrid Schedule: M-F = 7am-4pm / must sit T, W, Th in the Cedar Knolls, NJ location, can work from home on Mondays & Fridays

The perfect Candidate for this role is someone who will be determined to finding a solution to the problem the ticket is presenting, rather than passing the buck. Someone one wants longevity and to grow within the organization.
Resolving about 70 tickets on a monthly basis.
Manage and maintain videoconferencing and AV facilities, including obtaining usage statistics and issue logs.
Provide user training and support, create and modify user documentation, and maintain system documentation.
Coordinate AV activities with client facilities, compile equipment inventory, and assist other coordinators.
Troubleshooting skills for commercial audio/visual systems, video conferencing systems, and platforms including:
o Crestron Flex Video Conference Systems, Room Scheduling, AirMedia, DigitalMedia, and XiO
o Cisco Video Conferencing Appliances, TMS, and Webex Management Platforms
o Microsoft Teams Rooms
o Zoom
o Google Meet
o Logitech Video Conferencing Systems and Sync
o Lenovo ThinkSmart Appliances and Manager
o Biamp Audio/Visual Appliances and Tesira Software
o Poly Video Conferencing Appliances and Lens

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