At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Authentication Program Operations
The Team
With innovative and exciting operational initiatives, the Authentication Operations team is a fast-paced and passion-filled team to be a part of. This team has successfully launched watches, handbags, and sneakers authentication in the US, Canada, the UK, Germany, Japan, and Australia. We are a group of diverse skills who make a complete business unit and are seeking a program management operations manager.
Responsibilities
You will be joining the Program Management team for the Authenticity Guarantee operations team at eBay. You will support the program managers in their global operations of the AG business, with the potential to directly manage a category in the future. You are diligent, familiar with regular weekly business reporting and metrics, organized, and enjoy triaging issues.
The Job
Support the program management of a category/ categories of Authenticity Guarantee (AG)Learn and understand eBay’s ins and outs, in order to improve the customer experience and drive to team CSAT goalsSupport on project management and go-to-market initiatives as neededTriage customer blocking issuesDevelop and own escalations playbooks for common issuesSupport Program Managers in WBR, MBR, and other reporting functionsRegular trouble shooting with vendors and cross functional teams to identify solutions as topics ariseTravel to vendors and Ebay offices as needed (~4x/ year with potential for more)Qualifications
3-5+ years in project management or program managementNice to have project management tools: MS Project, Smart sheet, or other PM toolsProficient in Excel required with strong attention to detailExperience analyzing business metrics and reporting out weekly on performance using common metricsAgility, comfort with changing/ evolving directionInterest and/ or passion for Ebay, authentication and categoriesAbility to work independently to achieve goals on timeTime management/ sense of urgencyExtremely detail oriented and organizedFollow throughChange managementAuthentication and/ or operations experience (nice to have)Product exposure (nice to have)Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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