GENERAL SUMMARY AND PURPOSE:

To be responsible for efficiently, accurately, and timely verification of insurance coverage and obtaining authorization for Outpatient Therapy services. Assists coordinator as needed with staff training. Serves as mentor and resource to staff within the company.  

SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:

Basic computer skills with an emphasis on Word, Excel, Outlook, Therapy Source and Medical Manager, preferred. Must be able to utilize calculator, phones, fax machine and copier.

Demonstrate good written and oral communication skills. Experience with EPIC preferred. Previous work experience in health care business office preferred.

ESSENTIAL FUNCTIONS:

Meets medical center’s Customer Services Standards including interpersonal communication and professional conduct expectations.  Analyzes accounts for accuracy. Accurately documents information from insurance companies/sureties for benefits and eligibility.

Obtains authorization from insurance companies, documents results, and notifies appropriate staff. Answer incoming calls from customers/employees.

Researches and resolves patient complaints and concerns. Follows up with insurance companies for problem resolution. Responsible for timely completion of eLearning as assigned by RMA and/or contracting hospitals. 

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

Visit www.saintalphonsus.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.