Auto Damage Insurance Claim Rep (Hybrid or Remote) Date: Dec 17, 2024 Location: Webster MA or Work from Home, MA, US Company: MAPFRE **Position is Hybrid, within a commutable distance to Webster, MA (2 days in office/3 days remote). Will consider remote.** **Job Summary** **Schedule/Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. EST while in training. Once training is complete, regular work schedule will be 8:30 a.m. to 5:00 p.m. EST.** As An Auto Damage Claim Rep, you will be responsible for adjusting 1st party Express claims for Auto Physical Damage through screening losses, determining coverage exposures, and settlements. + Communication - Assure written and verbal communications are timely, professional and empathetic. + Customer Service – Deliver service to customers and agents aligned with contribution to the Departmental tNPS score + Telephone Management - Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards. + Contact - Ensure all parties involved in a loss are contacted to identify claim exposures. + Programs – Maximize utilization of preferred vendors and repair/appraisals channels. + Complaint Resolution - Take steps to avoid consumer complaints such as AG or DOI and mitigate bad faith allegations. Ensure timely and comprehensive responses to complaints with supervisory oversight. + Fraud Identification - Identify potentially fraudulent claims for transfer with Supervisory input. + Embrace and effectively manage a team centric approach **Knowledge, Skills and Abilities** **Education:** Associate's Degree and 1-3 years experience. **Experience:** 0 - 1 year experience with Bachelor's Degree **Knowledge:** Limited to moderate knowledge of industry practices, standards, and concepts within field of work. Learns to apply them to the job. **Decision Making:** Learns to make decisions and recommendations for varied situations, applying judgment to interpret related information, policies, and procedures. Decisions generally impact specific tasks. **Supervision Received:** Works independently under general supervision. Work is reviewed for overall adequacy in performing tasks. **Leadership:** Works as an individual contributor. Learns the job. **Problem Solving /Operations/Direct Work Involvement:** Develops solutions to a variety of problems, typically of moderate scope and complexity. Refers to and interprets policies and practices for guidance. **Client Contacts:** Contacts other departments and or external organizations or parties frequently. Contacts are primarily at or below middle management levels. Communication is primarily task-related and involves creating and delivering varied types of messages and information. **Additional Knowledge, Skills and Abilities** Excellent customer service and interpersonal skills are required. Effective verbal and written skills are necessary. Ability to work in a fast a paced environment. \#MAPFRE123 If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com . _We are proud to be an equal opportunity employer._ **Nearest Major Market:** Worcester **Job Segment:** Call Center Representative, Customer Service Representative, Recruiting, Work from Home, Claims, Customer Service, Human Resources, Contract, Insurance Apply now »