Dematic Pty Ltd, is a world leader within the integrated logistics and material handling industry. We provide intelligent logistics solutions for manufacturing and distribution, as well as comprehensive automation and software technology solutions, tailored to our clients’ needs. Our innovative portfolio meets the demands of an ever changing supply chain landscape and is designed to deliver a clear competitive edge. As a company we take pride in offering our employees a safe and rewarding work environment in which to develop their careers.

Dematic has been at the forefront of many developments in Automated Guided Vehicle (AGV) technologies and have pioneered new advances in the areas of safety and vehicle navigation. Our AGVs are at the top of their class for technical sophistication.

What we offer:Career DevelopmentCompetitive Compensation and BenefitsGlobal OpportunitiesEmployee Assistance ProgramEmployee Referral ProgramNovated LeasingPaid Parental LeaveLocal and Global recognition awardsService Milestone AwardsSocial Club

Tasks and Qualifications:

Successful candidates will possess the following qualifications, skills & experience:  

Engineering qualification or equivalent industrial engineering or maintenance experience, preferably with Robotics 

Several years experience working in a Customer Service environment

Previous management/supervisory experience 

Project management experience 

Strong communication and leadership skills, including the ability to liaise with all levels of staff 

Understanding OH&S requirements 

Understanding of financial outcomes and ability to meet critical deadlines 

Availability and willingness to travel to customer sites predominantly in NSW and QLD but also throughout the greater APAC region when required 

Minimum 3-5 years as supervisor or project manager 

The Opportunity 

We currently have an exciting opportunity for an experienced supervisor to join our AGV Customer Service team as an AGV Service Supervisor. This role reports to the Service Manager and is responsible for overseeing the daily operations of the Northern Region AGV Service team. This role is based in our office in Belrose, but will require regular travel to our customer sites. The key responsibilities of this role include: 

Manage Service Engineers and Field Service Technicians in the Northern Region to achieve customer satisfaction and growth

Coordinate the team’s work schedules and assign work to ensure that contracted response times are met 

Provide leadership, advice, coaching and support to the AGV Service team to achieve performance objectives and promote a positive team environment and culture 

Travelling to customer sites to provide hands on service and support for breakdowns, servicing, modifications and spare part sales as required to meet client and project requirements  

Prepare quotations and estimates for upgrades, changes, spare parts, installations, repairs and customer support as required

Develop and maintain strong relationships with customers and internal parties 

Identify opportunities to increase level of support to existing customers and new business leads 

Assisting the Service Manager with working within budgets and towards targets 

Conduct half yearly and yearly performance reviews for each team member 

Complete reporting and administration tasks as required  

Monitor and maintain safe-working practices for the AGV service team and contract staff at all times 

Ensure compliance with all health & safety legislation

Manage modernisation projects in service as required, creating schedules, managing budget, and managing projects team members for execution to specification

How To Apply 

If you would like to apply for the above position, please click on the ‘Apply for this job’ button below. Please note that due to the high number of responses, we will only respond to candidates that have been shortlisted. 

 

Dematic is committed to proving equal employment opportunity in all areas of employment including recruitment, selection, promotion, training etc. and in accordance with federal and state legislation, Dematic Pty Ltd (Dematic or the Company) promotes a workplace free from discrimination and harassment.